Pelican London Hotel and Residence

The staff is exceptionally friendly, helpful, and accommodating, providing great service. Guests consistently praise the cleanliness, describing it as comfortable and pleasant.

A lovely, clean room with friendly staff. The shower pressure was amazing. No issues at all. Thank you for a lovely stay.

The hotel location is okayish but there is a shortage of staff. I have stayed in hotels much cheaper but with better service. To support my argument here I would say if you have a Hotel to give service to the customers then please do. The restaurant was closed, customers had to do everything on their own like filling bottles or bringing plates/ cutleries. There were never any staff available to do so. Room service as in changing the linens was told to be done the 2nd day of our stay but was never done rather was being changed to the 3rd day when we actually were leaving. There was a water logging issue in the bathroom sink and for all the towels provided there was a very weird smell coming from them, you would not ever want that to happen in a hotel!! To be concise I will point out the pros and cons here - Pros - Room and bathroom sizes were decent; Room was made every day; near the hospital which makes it convenient for people to stay for a night or two. Airy and well-ventilated rooms; Heater is provided separately in the room. Cons - Worst Service; Less and some were unresponsive staff; No Food options/ Breakfast options available - order from Just Eats/Uber Eats/ Deliveroo/ or any other preferable app or just walk for 15-20 mins to maybe get something??; Clumsy room entrances; More like a unserviced apartment. Have this option has a spare one or an emergency option, I would recommend it to anyone who is aiming to have a good stay experience.