Hub by Premier Inn London King's Cross Hotel

The Premier Inn impresses with a delicious breakfast, friendly staff, convenient location near the train station, clean rooms, and modern amenities, including disabled-friendly facilities and 24-hour restaurant.

Small room but functional. Everything is quite new and well maintained. Love that the room has light brightness adjustable and love that how bright the room can be when it's fully lit! Very friendly staff, get to store luggage for the day for free which comes very handy! The breakfast buffet is just £8 and it's great value for money

I am a tourist from Shanghai China. I am writing to express my disappointment with the service I received during my recent stay at your hotel. We booked a two-night stay through Ctrip that included breakfast, but when we arrived, the staff could not find our names on the list. They insisted that we had to pay an extra £8 per person for breakfast. We showed them the confirmation email from your hotel in Chinese, but the staff member claimed he couldn't understand it. When we presented the English version, he complained that the text was too small for him to read. This lack of patience and professionalism was very frustrating. Furthermore, when we went to pick up our luggage this afternoon, the staff member there was not polite enough. We thanked him for his help, but he didn’t respond at all. In a big city like London, I believe everyone should maintain a high standard of courtesy and professionalism. Hotel staff should represent the image of the hotel, and unfortunately, this experience did not reflect well on your establishment. Due to this poor service, I regret to say that I will not be returning to your hotel, nor will I recommend it to my friends. I hope you will take this feedback seriously and work on improving your customer service.