Point A Hotel London Canary Wharf

Point A Hotel London Canary Wharf Reviews

Point A Hotel London Canary Wharf

21 Hertsmere Rd, Tower Hamlets, London, E14 4AS, United KingdomView Hotel Details
Point A Hotel London Canary Wharf
Point A Hotel London Canary WharfPoint A Hotel London Canary WharfPoint A Hotel London Canary Wharf
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Point A Hotel London Canary Wharf Guest Reviews

4.2/5
Very Good
91 review
Verified reviews
Location4.2
Amenities4.0
Service4.2
Cleanliness4.4
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All reviews(91)
Positive reviews(89)
Reviews with photos/video(16)
Awesome stay(30)
Clean and tidy(28)
Great service(21)
Great location(19)
Convenient location(12)
Small room size(10)
Quiet & comfortable(10)
Easy to get around(8)
Negative reviews(2)
D7HAT
Cosy Double Room
Stayed in Aug 2024
Couples
6 review
4.7/5
Amazing
Posted on Aug 8, 2024
Wonderful Hotel! Clean updated and has AC! Lighting colour change, big TV. Olympics was on. There are extending at the other side so we didn’t get affected by the noise. Food places are close by, and a nice walk along the canary. The location for a taxi is abit hard to find. And the toilets are abit small. But a great stay! Staff polite and helpful. Thank you
Response from Property: Dear D7HAT, Thank you for taking the time to write a review, and for the lovely pictures of your stay.We're glad you enjoyed the room, the AC (a must in summertime!), the nearby amenities, and the helpful staff. You can request a taxi to be booked at our 24-hour reception and we will be happy to assist. We hope to welcome you back soon! Kind regards, Olivia.
Anonymous User
Cosy Twin Room
Stayed in Jul 2024
Travel with friends
5 review
4.2/5
Very Good
Posted on Jul 30, 2024
Point A Hotel London is clean, light enough and the reception is friendly. It takes 5-10mins to walk to the metro.
Response from Property: Dear guest, Thank you for taking the time to leave a review about your stay at Point A Canary Wharf. We are happy you enjoyed your stay and our team. We are located conveniently close to 4 different stations so you can reach most parts of London in around 20min. We hope to welcome you back soon. Kind regards, Olivia.
Guest User
Cosy Double Room
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Sep 16, 2024
Lovely room and very convenient location, this is my to go place of stay whenever I’ll be visiting London
Anonymous User
Cosy Double Room
Stayed in Aug 2024
Family
1 review
4.5/5
Great
Posted on Aug 30, 2024
I arrived at the hotel with my daughter for a three-night stay that was organized as a treat by my family. This break was much needed, and I was eager to enjoy our time there. On the first night, I discovered some issues with our room. I contacted the reception staff member, Ria, who handled the situation without hesitation. She promptly apologized and immediately arranged for us to change rooms. The following day, I spoke with the general manager, Florin, who was exceptional. He assured me that the issues would be addressed and sincerely apologized for the inconvenience. Additionally, we were offered a room upgrade, complimentary drinks, a late check-out, and a partial refund. I could not have asked for more; his professionalism and approach were truly commendable, significantly enhancing our overall stay—an experience I have never encountered in a hotel before. The staff members, Dhioovana and Olivia, were also fantastic. They were warm, welcoming, and consistently professional. No question was too much trouble for them, and they provided a wealth of information to help us navigate London. In my experience, the level of service from all the staff would not be out of place in a five-star hotel, which speaks volumes about their dedication. Thank you to everyone for going above and beyond to make our stay memorable. Room 109.
Response from Property: Dear guest, Thank you so much for taking the time to share your experience! We’re delighted to hear that your stay with us turned into a memorable one, despite the initial challenges. It’s wonderful to know that Ria, Florin, and Dhiovana contributed to making your visit special, I will make sure to mention your kind words to them. We pride ourselves on providing exceptional service, and your kind words truly validate our efforts. We’re glad that the room upgrade, complimentary drinks, late check-out, and partial refund added to your comfort and satisfaction. Your feedback motivates us to continue striving for excellence. We look forward to welcoming you and your daughter back for another stay in the future! Safe travels, and thanks again for your heartfelt review.Kind regards, Olivia.
YYin
Cosy Double Room
Stayed in Mar 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Mar 4, 2024
Nice and clean room, good services and able to do a early check in
Response from Property: Dear YYin, Thank you for taking the time to write such a nice review. We are happy to hear you enjoyed the room and our early check-in service. We hope to welcome you back soon.Kind regards, Olivia.
LEWIS
Double Room (No Window)
Stayed in Aug 2024
Solo travelers
9 review
3.2/5
Posted on Aug 30, 2024
The room is neat and tidy but a bit small. Also no hot water or boiler is provided
Response from Property: Dear Lewis, Thank you for taking the time to write a review about your recent stay with us. We are happy to hear you enjoyed how tidy our rooms were, they are indeed cozy but have everything you need for a great stay. Please feel free to request hot water a reception at any time, our front desk team will be happy to assist in any tea-related needs! We hope to welcome you back soon. Kind regards, Olivia.
Guest User
Cosy Double Room
Stayed in Jul 2024
Business travelers
2 review
3.2/5
Posted on Jul 29, 2024
The room is quite small which matches the price I paid for. There was no space to place my 29' suitcase. Apart from that, the hotel was ok considering the room being clean and the staff being polite. The construction work started at 7:30 am on Saturday but it was warned at the booking web site. It is quite surprising to hear that they charge for luggage storage and early checkin but I could understand it.
Response from Property: Dear guest, Thank you for taking the time to write a review about your recent stay with us. We are delighted to hear that you appreciated the cleanliness of the hotel and the politeness of our team. Our rooms are compact and cleverly designed to give you everything you need to get you ready for your point b. You can store your luggage under your bed and make use of dropdown tables, handbag hooks, and other space savers. We apologise for the early morning noise, our contractors' working hours are from 8 am to 6 pm, and we will make sure this doesn't happen again. We currently charge a small fee of £3.00 per item for storage at the hotel and £15.00 for either early check-in or late check-out. We hope to be able to welcome you for a better stay soon. Kind regards, Olivia.
Guest User
Cosy Double Room
Stayed in Jul 2024
Solo travelers
1 review
4.5/5
Great
Posted on Jul 14, 2024
The room was clean and today, the only issue was that the room was located in a separate building with no reception.
Response from Property: Dear guest, Thank you for taking the time to write a review about your stay with us at Point A Canary Wharf. We are happy to hear you enjoyed how clean the hotel was. Our hotel has two buildings, our second building is less than a 2-minute walk from our main building. The second building is locked and secure at all time and only guests can access it, and our teams do several patrols around the facilities daily to ensure everything is in order. In the future, feel free to contact our 24-hour reception team over the phone if you need anything, we will be more than happy to help. We hope to welcome you back for another stay soon. Kind regards, Olivia.
Ben123abc
Cosy Double Room
Stayed in Jun 2024
Business travelers
1 review
4.5/5
Great
Posted on Jul 5, 2024
Pros: clean, quiet, good location for the wharf, Air conditioning in every room, modern rooms Cons: small rooms
Response from Property: Dear Ben123abc, Thank you for taking the time to write about your recent experience at Point A Canary Wharf.We are delighted to hear that you enjoyed the cleanliness, quiet atmosphere, convenient location, and modern amenities, including our powerful ACs. Our rooms are compact but cleverly designed to offer everything our guests need to have a comfortable stay and get ready for their point b in London. We hope to welcome you back for another lovely stay. Kind regards, Olivia.
Guest User
Cosy Double Room
Stayed in Dec 2023
Solo travelers
3 review
4.7/5
Amazing
Posted on Jan 20, 2024
Very neat and tidy room, nice and friendly staff. Although the room is small, but it is perfect for one person. The room and the bathroom are quite new. There is Elizabeth line, Julibee line nearby which is very convenient. The neighborhood is bright even it's night, feeling safe when walking alone. There is a big shopping mall at Canary Wharf.
Response from Property: Hello Guest,Thank you for leaving us a kind review. It was a pleasure to have you as a guest. We are happy to hear, you had a good stay with us and our staff made you feel welcome. Canary Wharf is a great location to stay whether you come for business or holidays, also it has an excellent connection with central London provided by DLR and Elizabeth Line.Hopefully, you will come back to us for your future stay.Kind Regards,Beatriz
Andrew Calder
Double Room (No Window)
Stayed in Jun 2024
Business travelers
2 review
4.7/5
Amazing
Posted on Jul 16, 2024
Great little hotel that is well located for London City and Canary Wharf - perfect for business travellers and tourists alike. Staff are always friendly and for the price point the hotel is better maintained, cleaner, and has much nicer rooms than anywhere else I’ve stayed. The best review I can give it is this: I’ve been to London one night a month for the last year. Since first trying this hotel I’ve returned a further 4 times, and I’ve just finished booking my 5th.
Response from Property: Dear Andrew, Thank you for taking the time to write such a kind review about your past stays with us at Point A Canary Wharf. We thank you for all your lovely comments, our hotel team works hard to welcome everyone, and make sure the hotel is always spotless, and reading feedback like yours is rewarding. We truly value your loyalty and look forward to keep welcoming with a big heart you for many more stays!Kind regards, Olivia.
Dexterch
Cosy Double Room
Stayed in Dec 2023
Couples
1 review
4.5/5
Great
Posted on Dec 25, 2023
Pros - close to underground tubes - there are many pubs nearby - didn’t expect the room to be big; liked the design a lot and there’s RBG lights in the room; the room is good Cons - water pressure for bath was quite weak and the hot water isn’t consistently available
Response from Property: Dear Dexterch, Thank you for taking the time to write a review about your stay with us. We are happy to hear you enjoyed the convenient location, nearby pubs, and the room's design, especially the mood lights. We apologize for the issues with the water during your stay. We'll make sure our maintenance team looks into this to improve the experience. We appreciate your feedback and hope to welcome you back for a better stay next time!Kind regards, Olivia.
Joyce Ayala
Double Room (No Window)
Stayed in Jun 2024
Family
4 review
4.5/5
Great
Posted on Jun 22, 2024
The room was pretty cute, the colored lights are a nice touch and the location is perfect. The room was small, I shared with my brother for a Doja Cat concert and it would have been better as a one person room instead of trying to share
Response from Property: Dear Joyce, Thank you for taking the time to write feedback on your recent stay with us. We’re thrilled to hear that you found the room cute and enjoyed the colored lights and our perfect location. We hope you enjoyed your Doja Cat concert! Our rooms are compact but cleverly designed to give you everything you need to get you ready for your point b. You can store your luggage under your bed and make use of dropdown tables, handbag hooks, and other space savers. We hope to welcome you back for another stay soon. Kind regards, Olivia.
Owen_Du
Cosy Twin Room
Stayed in Jul 2024
Family
30 review
5.0/5
Outstanding
Posted on Jul 30, 2024
Great location and friendly staff. Besides, it is very quiet at night.
Response from Property: Dear Owen_Du, Thank you for taking the time to write a review about your stay with us. We are glad to hear that you enjoyed your stay and found the hotel peaceful. We hope to be able to welcome you for another stay soon. Kind regards, Olivia.
IJ97
Cosy Double Room
Stayed in Jun 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jun 15, 2024
Lovely hotel, walking distance to Canary Wharf, easy check in and check out
Response from Property: Dear IJ97, Thank you for taking the time to write about your experience at Point A Canary Wharf. We are happy to hear you had an excellent stay. We hope to be able to welcome you back for another great stay soon.Kind regards, Olivia.