Crowne Plaza London Kings Cross, an IHG Hotel Reviews

Very pleasant stay there. Front desk is very helpful. Housekeeping is very caring. I would definitely recommend this hotel to my friends

I am really disappointed with the hotel. I booked it because it was advertised as having a swimming pool, which I specifically wanted for my children to enjoy. However, when I arrived, I was informed that the pool has been closed since COVID and hasn’t reopened for nearly four years. The hotel’s description and pictures still feature the swimming pool, which made me feel like I paid for something that wasn’t available. I’m wondering why this is still being advertised on the website if it’s been closed for so long. This feels misleading and dishonest.

Very friendly staff , lovely breakfast. Nothing too much trouble. Girls loved the sofa bed.

We had a wonderfull stay at the Crowne Plaza hotel. Breakfast was very varied, lots of choices but very crowded. I would have liked to have a hairdryer in the room, but didn’t find one. The staff was very friendly.

This was bad experience , dirty rooms , unfriendly staff, there was none to support us for trolley for room. I would never stay here again until I am paid money to do so.

The location was good! The service was mostly good. We paid the same price for 2 nights but got breakfast with only one night. It was very expensive to purchase separately. The hotel was clean and they helped make the experience for my daughter really good for her bday as the room had flowers to celebrate her!

Good tips

Great convenient location, situated a few bus stops from Kings Cross station where there’s food and convenience stores. This is a good hotel for families, business and solo travelers. Room was clean and tidy. A little cramped but that is expected of London. Order grilled salmon from room service one night and Reshma was warm and friendly. The reception were super helpful and accomodating to my requests. I appreciate the staff providing me with the necessary support when I was sick. Overall, highly recommend this hotel.

Clean and friendly hotel, lovely breakfast . Disappointed the swimming pool was closed indefinitely, there was no mention of this when booking , and the main reason for choosing this hotel was it was advertised as having a pool. Another negative was the location, on the outskirts of King’s Cross and in a slightly uncomfortable area when walking back to the hotel in the evening.

A bit far to walk with luggage from Tube Station.

Great location, friendly and efficient service and would recommend!

This hotel was about a 15 minute walk from the King cross station and situated in a rather isolated location from public transports such as the Underground and bus stations. Personally, i found it a little inconvenient to having to walk to those stations despite the price. The room's ambiance was nice however some of the facilities and other things in the room was not up to standard. For example, the lamp was broken, amenities were only supplied for two the whole stay despite the reservation was for three, and the sheets had stains and was torn too. Breakfast was a buffet style English breakfast, which was quite nice and reasonable.

It is quite a distance from king cross station and the rooms are quite small for a 4 star hotel.

good size room. quiet, facing a small yard.