The Dorchester - Dorchester Collection

Wow... what a 'glow up' this beautiful old dame has had since we last stayed in 2017. We had booked a night in London here so we could give our new car a road trip and, as expected, the staff, property, and experience gave us memories we'll never forget. We arrived early on a sunny Saturday morning, expecting to have to wait until we could check in. Not so... we parked right outside, walked in, and were greeted by the charming, wonderful front desk team who immediately checked us in and showed us to a brand new suite on the (brand new) fourth floor. Jonathan, the Front Desk Manager, seemed genuinely happy to welcome us back and upgraded our room to a beautiful park view suite, complementing us on the new car - just lovely. Throughout our stay, the staff here were genuinely kind, interested, knowledgeable, and highly competent - without the fussiness of some other hotels (the new bar in the Promenade is incredible... and the team revelled in telling us their piano there was Liberace's... that made me buzz even more!) A special mention goes to the doormen, Dave and Paul (I hope I have the names correct), who kept my partner's new car safe and sound on the forecourt all night, charged it, and made sure we had all of the essentials needed for our 2.5-hour journey back to the Midlands on Sunday. How magical it was to check into a stunning suite just two weeks old and smelling of new wood, carpet, and finishes, while maintaining the almost century's worth of tradition of exquisite, personal service in the grandest of grand hotels in London. We have a love of the Dorchester Group properties, having visited their Windsor sister (Coworth Park) just three weeks before and experiencing the same incredible service. A stay here is a once-in-a-lifetime experience, but one which I hope to repeat every year of my life. Thank you, The Dorchester.

I usually stayed at the Lanesborough when I goto London, a classical 5 star hotel with butler service that always guarantee me an outstanding stay. This time, I had a one night transit in London and decided to make use othis opportunity to try out out a new hotel that is also within Park Lane / Hyde Park area, the recently renovated Dorchester London. Several months ago while staying at the Lanesborough, I dropped by this place to have a drink and was wowed by the beautiful décor so I made a mental note to try. Just happened I had a one night transit in London so I decided to try. The Dorchester Collection is a group of luxury hotels that are located in some of the most prestigious cities. In London, they actually have two, the 45 Park Lane which I had tried before many years ago and the Dorchester London. Arrival Thankfully, my flight was right on time from Hamburg and I booked a hotel limo. Upon arrival, I was soon whisked away in an excellent and brand new Mercedes S Class. I arrived about an hour later in rainy weather and the bellhop was on hand with an unmbrella. Check-in was expected smooth as they have been expecting me. My booking was directly on the website with breakfast as the only benefit. I only booked a standard deluxe room. Their Guest Manager Mrs Katarina welcomed me to the hotel and I took this opportunity to request for a late check-out as my flight the following day is 10pm at night. I was expecting maybe they will give me one or two hours late checkout as I am only a first time guest and was very pleasantly surprised to be granted a late check-out until 6pm the following day. Perhaps me being a Lanesborough regular guest might have made them put in the extra effort to extend me a late checkout. Room Mrs Katrarina personally showed me to my room, a renovated Deluxe room. Along the way, I noticed the entire hotel has been renovated, including the hallways and corridors. They managed to do this in stages without closing down or disturbing the guests which was quite a feat. Upon entering the room, there is a short foyer flanged by a very complete minibar housed in a gold tone cabinet. It’s slightly smaller than my usual junior suite but the room was sumptuously and gorgeously decorated. It simply screams luxury. There is a superbly comfortable King Size Bed, a small sofa sitting area, a work desk and a very large state of the art Bang & Olufsen TV. Very Very nice indeed. There is a window which looks to the backyard, no view. A minus but not that important to me as I am only here for one night. The only area of this room I was not impressed with is the bathroom, not because it’s not as beautifully finished but it lacks the separate walk-in shower that I am so used to. The rainforest shower was directly above the bath tub and it’s quite a hassle to climb into the tub as it’s a very deep tub ( the hotel left a leaflet to proudly proclaim it’s the deepest tub in London ). The tower racks are heated and there’s dual sin

We visit the Dorchester (our favourite hotel in London) each year to celebrate our anniversary over afternoon tea. The promenade was magical with all of the christmas decor and the choir. It was wonderful to be back and see the staff. The Artists’ Bar was blissful and the perfect place to sit and watch the world go over a cocktail. Afternoon tea in the promenade was exquisite. The chef did a great job at meeting my dietary requirements, as always. The cakes were beautifully presented and tasted good. Our waiter Sandro was fabulous.Each small detail was well thought of. A huge thank you to Monika Mazuruk (PA to Director F&B) for arranging our booking and taking on board all of our requirements to make our anniversary extra special. Your efforts paid off and we had a wonderful time and can't wait to visit again soon. You were truly marvellous. We always make our reservation via Monika, as she goes above and beyond. We were also very well looked after by Berna Isik. Berna made numerous updates to our booking and she took it all in her stride. Berna made sure everything was perfect. Both Monika and Berna are wonderful, kind, courteous and personable employees who are an asset to the Dorchester hotel. Happy Christmas to you all.

What a wonderful weekend stay at The Dorchester. The newly refurbished public areas are superb and matched by the bedrooms. The staff whether at the front desk - thank you Annie - or at the Artist’s Bar, Vesper’s Bar or The Promenade were fantastic - they exemplify the meaning of service and going above and beyond. A very special place and we will be back!

We enjoyed an outstanding stay from Start to finish. Staff are exceptionally professional and kind, they go above and beyond for all guests to ensure experiences are memorable. We enjoyed High Tea and it was magnificent, the fluffiest and tastiest cakes we have ever been served. Bedrooms are tastefully decorated and so comfortable, it is always a shame when we check out. Very much looking forward to our next visit

The Dorchester is quite simply outstanding in every way. The decor and the rooms are stunning and all of the public spaces are beautiful. The staff are absolutely fantastic and can’t do enough to help. The meals and dining were delicious and the service in the bars and restaurants was Impeccable! They are all so friendly and the customer service experience is second to none.

It was long thinking where to celebrate our anniversary, so we decided to visit The Dorch and I’m glad we did. Every single thing we were served was perfect. From the tea being strong and full of flavour to the fluffiest cakes. Absolute perfection like you would expect in such high end class hotel.

Wonderful hotel for High Tea. We took our daughter (13) to experience High Tea and it was truly delightful. The ambiance is elegant and traditional, the live piano makes the whole experience private and elevated and the tea and food was excellent.