Hilton London Euston

Convenient location near major stations and amenities. Efficient, friendly service with quick check-in/out. Varied, delicious breakfast. Clean, well-stocked rooms. Good value compared to other options.

“We stayed at a Hilton hotel in London for the past two days, and unfortunately, the service was far below our expectations. Firstly, the room was cold throughout our stay. Despite informing the staff and having a 5-year-old child with us, no solution was provided because the technical team was unavailable in the evening. This was highly inconvenient and uncomfortable for our family. Additionally, the staff member who assisted us during check-in was extremely rude and unwelcoming. Instead of a warm and professional greeting, we were met with an unpleasant attitude. Given Hilton’s reputation, this experience was disappointing. We cannot recommend this hotel based on our stay.”

Aircon not working.. and the the personnel just answered we can't do anything. Just brought 2 fans. Said can't change room. For Hilton personnel to answer this way.. worst than a bed and breakfast place. As my family was tired we make do with it. The sound proof was so bad that even ppl walking on the road can be heard. Didn't have a good sleep. The next day went to the front desk to complain (different person at the front desk) only answered " will let the manager know" Then asked him for some advise on travelling by uber or public transport to the train station to go airport.. insists that we take the black cab. When we said it's ok. Straightaway he shows his unhappy face. With the luggage we decided to use the black cab as per his recommendation. He ordered for us.. when in the cab we asked the driver why the Hilton guy keep on telling us to take black cab. The answer was that frontdesk gets 20% commision of the fare. The front desk guys name is "MAX" he is a very rude guy who's not welcoming and not suited for hilton standards i urge hilton to look into this and see that action is taken upon him as staff like this ruins hilton's reputation and drags it to the mud. Can u believe it when he greets the guess he doesnt even look them in the face to say hello instead he just keeps looking at his computer and said hello. He didnt even notify us when the cab is here, we had to enquire him if thats our cab, i saw an elderly couple complaining to him and his attitude towards them is not one should show towards their elders and let alone their GUESTS!!!! Horrible experience with this guy. This matter should be investigated and necessary measures should be applied to him. Come on this is hilton but i get better service at holiday inn !!!!!! What's the point for paying for this exclusive price if the experience is not exclusive