The Park Tower Knightsbridge, a Luxury Collection Hotel, London

Why give it half a star for service! It's simply outrageous! A waiter suddenly broke into the room at around 9pm local time? We two girls were lying on the bed, browsing our phones and getting ready to go to sleep, both wearing only tops. Suddenly I jumped out of bed and asked who he was and why he came in! I immediately called the front desk and a black manager explained that because we were VIPs, they would clean our room again that night. When I said we would clean, did he only bring a pen and a piece of paper? And he suddenly opened the door and came in? Which hotel cleans at night, and what he called VIPs can do it just by asking? I didn't experience any other services. Later, Ctrip kept communicating with them, and their hotel insisted that we came in with our consent, so why should I kick him out and call the front desk again? Didn't we dress up and open the door for him? It was disgusting. They knew that we Chinese didn't speak English very well. It was very simple. We only asked the hotel to waive our bill that night, and didn't say that we would waive it for three days. We waited for Ctrip to follow up. Fortunately, it was nothing serious, otherwise stealing things would be a small matter. What if it was a life safety issue for us? The key point was that a man came in.

very good experience