DoubleTree by Hilton London – West End

Hotel room was cramped, there was barely 50 cm on each side of the bed and the room was shaped like a used shape so it was a little bit claustrophobic. The view outside the window was as purified below and there was construction going on. I struggle to lock the window almost couldn’t which was about 2 m off the ground. The reception staff were either too busy or just rude. The tea coffee was placed in the cabinet and the pull-out bed fell about 15 cm from the cabinet so it was understandable for me to not be able to find the tea coffee. However when I rang downstairs, they were very helpful And while I walked away to check in case I had missed it they hung up on me. When I called back nobody answered. I just found the Service route on that day that evening. Another group of staff came on mostly mail and they were great friendly and very helpful. I would not book these rooms again. The hotel is great and in a great place but the rooms are not worth the charges.

Staff were lovely and extremely friendly. Good location and room was perfect for work. Lobby area was great for work too.

It was terrible if you were not bronze gold or platinum member you had to pay for the complementary water the shower was rubbish you couldn’t move the door on the bath so got hair wet in cold water it was blocked so showering was the water clogged up the tap on the sink just drizzled out so brushing your teeth was hard work.