Exhibition Court Hotel 4

Repairs/construction under way. Lot's of noise. Lacks clean towels. I asked for a taxi and the person at the counter told me that the night person would do it and that I would get my taxi at 5AM as I requested. The night person wasn't there and I had to walk to my destination. The owner/manager that I met at my arrival was the only positive thing about this place.

Worst hotel I’ve ever stayed at. The hotel was under construction and should not be open. When I arrived at the hotel, the construction worker said no one that worked there was in the hotel. Some of the stairs to my room were unfinished ply wood. The door to my room had one splotchy coat of white paint on it and the room number was written in sharpie. The bed was made of lumber. The big large window in the room was open and would not close. No screen in the window and the manager said there was nothing that could be done. The door didn’t lock and a contractor had to come fix it. No garbage can, television, or phone in the room as mentioned in the room description. Very loud construction. The bathroom was the size of a closet. Toilet seat was purposely put on crooked so that both knees didn’t hit the sink when you used it. Outside the bathroom door was a kitchen cupboard handle and on the inside was a folded piece of sand paper screwed to the door. I woke up the first night to a spider crawling on the bed and then seen more outside my door the next day. One morning the door wouldn’t lock and the evening staff that was sleeping on the couch in the lobby when I went down said there was nothing he could do. I said it needed to be fixed by the time I got back as I didn’t want my belongings in an unlocked room to begin with and I said no housekeeping in my room that day. He did not listen. Staff don’t communicate with each other at all. Overpriced “hotel”. Not worth it at all.

This property was centrally located near many great dining options and the Earl’s Court tube station. The property was undergoing renovations during our stay and I imagine it’ll be a great upgrade to the building once completed. I would recommend this place to anyone visiting London. The proprietor was exceptionally welcoming and helpful as was the staff.

Ceiling came in in the bathroom during the night. Put in a room that was clearly a basement garage, with no curtain. Wallpaper peeling off from the damp, everything damp. TV didn’t work. Unable to use. Neither lock nor door was safe or sufficient. Whole building leaking with water everywhere. This hotel is worst hotel I’ve ever stayed in my life.

This really shouldn't have been open given the extent of the building works - the property was in a bad state, and I didn't have hot water in my room.

We loved our stay. The location is amazing. Understand what you’re getting before you book. You are paying to stay in one of the most exclusive areas in London. For us, it was well worth it. The staff was great to us.

No cleaning for 4 days, only emtying the waste bin. No small towels only one big per person, no bathroom rug. Broken window handle. Broken toilet paper holder. Bed was good enough to sleep in but not comfortable. Two wall mounted lamps, only one working. Shower cabin unable to completely close doors because one only attached on top (resulting in a lot of water on floor). Water in shower impossible to get good temperature - either ice cold or scolding hot. No breakfast even though announced on web there was. Corridor lightning not working properly, some stairs had to be climbed in darkness due to malfunctioning sensors.