Mandarin Oriental Mayfair, London

Came here to meet friends and was greeted by an obnoxious Italian Bar Manager at the roof top Questioned if I was sold a ticket? Really bizarre behaviour and accusing my friend of selling an event there. Just came to have a relaxed cocktail but felt I was I interrogated by the police

We stayed the at both, the Raffles OWO (1 night), and MO Mayfair (5 nights) during our trip to London. I would choose this MO over the Raffles every single time. The location is fantastic. Right between the 2 main shopping streets (New Bond st & Oxford st), literally 1 minute walk max from both. Hyde park is 10 minute walk away. Mayfair is also the best area for higher end dining. The only major downside was the large construction site 0,5 m away from our windows. We received a room that had windows on two sides, but still the only thing we could see were construction site and construction men just behind our window. Not the nicest view. The noise also woke us up every morning, so be aware of that until for the next year or so. Request a room with some othe direction, we did not bother as we only noticed it after emptying our luggage. The service was always excellent. Everything we ever asked was fulfilled rapidly. Everyone was also greeting us with a smile everywhere in the hotel (especially the ladies at the reception and at breakfast). They were also extremely quick to learn your names and room numbers. Only the doormen lacked the effort at times, cracking jokes by themselves and hanging (which looked like their friends from outside of the hotel) at times. Most of the time they did their work fair enough, but compared to the doormen at Raffles, these felt like high school graduates to their extremely professional and descrete doormen at Raffles. Some places also require a certain hygien practises from their staff, but it did not seem to be the case here with the doormen, as an unclean and unshsped overgrown ”playoff” beard was quite popular among them, adding to the unorofessional feel. I would like to note that this comment does not apply to everyone, as there were a couple doormen who did very well and had professional hygien. Breakfast was also great. There was no buffet, but an a la carte list. If you have breakfast included to your rate, it includes 1 warm dish per person from the menu, and unlimited everything else. (much nicer than the small buffet and 1 item from menu at Raffles). The only downside was the fact that during the 5 mornings, they never had strawberry youghurt (which was on the menu) and only during 2 mornings was there blueberry youghurt to cover. The room was extremely nice. We had booked the Executive Suite, and the extra extra square metres were necessary. Most rooms in London are quite small, but this had great room. The minibar was also complimentary, but it did not include any spirits, and only 1 small bottle of white wine and 2 lagers. There were some (hippie colas) too. So be aware, that the complimentart minibar is not your average minibar where they have spirits etc. Bed was great, very soft. Only downside was the pillows, as they did not have a great pillow menu (if at all) as I requested for lower pillows, they told they had non. Housekeeping was also on point every time. The spa was one of the ma

We are loyal members of Mandarin Oriental and always choose to stay at their properties worldwide. In July 2024, we had an exceptional stay at Mandarin Oriental Knightsbridge, as well as at other Mandarin Oriental locations globally. However, our experience at Mandarin Oriental Mayfair was disappointing and did not meet the brand’s usual high standards. We stayed in the 3-bedroom apartment for 4 nights as a family. While the location is excellent and the reception staff were polite and welcoming, our stay was overshadowed by multiple issues that were never properly addressed. Pros: ✅ Great location – close to Mayfair’s shops and restaurants ✅ Lovely and polite reception staff – very professional and welcoming Cons: ❌ Master bedroom bathroom was freezing – despite complaining from day one until the last day, the issue was never fixed ❌ Sewage smell in the apartment, corridor, and even the elevator – very unpleasant ❌ Underfloor heating & towel racks didn’t work – maintenance came several times but could not resolve the problem ❌ Lack of effective service recovery – issues persisted throughout our stay despite multiple complaints ❌ Construction noise in the morning – quite disruptive and not what we expected from a luxury hotel Unfortunately, this was not a pleasant stay, and I don’t think we will return to this property. We visit London frequently, and while we love Mandarin Oriental hotels, this particular location does not live up to the brand’s reputation.

Oasis of quiet in central Mayfair. Excellent service, restaurants and gym. Stayed for three nights for business during the holiday crush and really enjoyed the tranquility. A real contrast from many other hotels in the area which can be overwhelmed with guests and tourists.

I loved the hotel. Everything was perfect. The room, nicely decorated and with gorgeous details. The service that was perfect from the beginning to the end. The spa where the massage was great. The breakfast. And the location. I had a great time and will come back.