Guest User
June 28, 2024
Second stay here in the last 2 weeks, the first stay had some challenges, but I addressed them upon leaving and was under the impression my next stay would be prefect. Great location and nice ambience and the front desk staff are great, the same lady has checked me in both times with care and attention - really good. Stay 1. Doorbell to the next room ringing in my room 2. Aircon did not work well, went off half way through the night 3. Interconnecting door noisy Stay 2. No shower gel . Door Lock broken , took 45 mins to mend and the lock had to be replaced. The hotel did handle well and moved my room which was nice, but it was 8.00pm and all I wanted to do was relax. Moved room so I could shower, no shower gel. Then the body lotion was half used. Not great experience at all Checked out and apparently the hotel manager wanted to speak to me , no where to be found and then has not reached out since. I am a believer of second chances, but not maybe a third.