The Devonshire Hotel London

We booked the hotel under the name of The Devonshire Hotel but when we arrived at nos 1-2 Devonshire Terrace we could not find the reception because it was located across the road in the Park Grand hotel ! There was nothing , to indicate that the Devonshire was part of the Park Grand Hotel. and there was nothing outside nos 1-2 redirecting you across the road! We only found out when we went into the Park Grand to ask where the Devonshire Hotel was !! We wanted to book a cab to go out in the eve and I went over to reception ( we were staying across the road in the Devonshire part of the hotel ) but when I went to reception where 2 members of staff were on the desk, one was busy with a guest while the other person was busy on her computer ( and apparently eating something as she was chewing whilst using the computer ) She could see I was there but did not acknowledge my presence even to say " I'll be with you in a minute ". My husband meanwhile had managed to hail a cab outside so I didn't wait any longer. However I thought that this was very rude and bad customer service.

The service was impeccable. I arrived several hours early and was graciously able to check in. The staff was very friendly and offered a complimentary room upgrade. The room was exceptional and nicely appointed. As a solo traveler, I felt very safe and had a very refreshing stay.

We booked accomodation at The Devonshire for 5 nights. The first night we had booked to allow for early check-in after a long-haul flight (from Australia) where we arrived at 8am. I emailed the staff informing of our approximate arrival time with an explanation as to why we booked the extra night. When we arrived, staff did not have our room ready and were also going to charge more than the original price (we booked via ***********) for 4 nights. When we questioned staff (our reservation moved between 3 staff members) until 1 staff member informed us that check in was at the usual time of 2pm as we did not notify them of our arrival. We expressed that we had emailed (with the date/time and reason explaining why) which they didn’t argue as it seemed they realised we did in fact notify them. We said we were willing to pay for the 5 nights if our room would be available as we had heavy luggage and need shower/change after our flight. Staff seemed very disorganised and inexperienced. When we arrived in our room approximately 40-60 mins later, it was on the 6th floor with no elevator and did not at all appear to be what was depicted in the photos. A warning to other travellers, while it is conveniently located in London in a nice area it is overpriced, with small rooms and even smaller bathrooms.

Stay was beautiful and rejuvenating, Loved it and plan to visit every year😇😊🥰 - would recommend my friends and family to visit, - View from room was rejuvenating, - Child friendly environment, - Campfire is main attraction during our stay…

Pros: The bathroom was nicely decorated and clean, if a bit small. There were two USB charging ports next to each side of the bed which was nice and handy. The staff was friendly and helpful. The price was really good, comparatively speaking. The air conditioning worked well and the building had an elevator (which we didn't use since we were on the ground floor). Security was good since a card key was needed to enter the building at all times. Additionally, the card keys had no markings to indicate even the hotel name, so they couldn't be easily used if lost. Cons: When we needed something a few hours after checking in (the baby bed/pack 'n' play that hadn't been delivered) we tried calling the front desk and no one answered after letting the phone ring for a full minute. When we finally got them to answer, they resolved the problem quickly and the bed was really nice. However, the room was really small and the bed barely fit in it leaving us little space to squeeze by between it and our bed. The bathroom lighting was poor and the outlet in there could only be used for a razor. The only usable electrical outlet was above a pice of furniture they called a dresser, but it was actually a desk with a mirror above it (only two shallow side-by-side drawers). Our TV remote control was he'd together with black duct tape. There were no washcloths in the bathrooms, making it hard to shower without going out and buying something. The bathroom door had a large smoked glass window. Although it wasn't see through, it allowed bright light into the room when someone turned on the light in the night. The housekeeping was marginal. We were there three nights. After the first night, the staff simply pulled up our bedding rather than actually making the bed properly. When they did make the bed, they insisted on tucking the duvet under the mattress so that you couldn't pull it up past your underarms and it was barely wide enough to cover the width of the bed. And at the end of our stay I had planned to complete the survey card that had been provided, but there was no pen provided and we didn't have one. I would've preferred to say all of this to the hotel directly, but it seems they didn't really want to hear it.

Our reservation was messed up and we had to sit in the lobby for over an hour while the night staff tried to figure it out. Finally, the night staff passed the problem to day staff & gave us 2 rooms in the basement. The next morning the day staff resolved the issues and gave us a nicer room. After touring all day we returned to the hotel to find our room locked and the night staff made us sit for another hour while the tried to figure it out. Our bags were in the room and I had to make a huge fuss before they would open the door for us. More experienced staff is required! Also they never cleaned our room during the day. I feel like that is a minimum requirement for a hotel that cost $250 per night.