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Best Western Chiswick Palace  Suites
3.9/5100 Reviews

Best Western Chiswick Palace Suites

Hounslow|0.69km from Hogarth's House
I need to preface this with: I booked this 2 months ago for 3 people. We arrived via a side door, checked in and told our room is on the second floor. We weren't directed to stairs or a lift, we just had to find out own way. Once we made it up the four flights of stairs, we were greeted by a room with 2 beds.. But there are 3 of us! We immediately call reception to be told that they are looking into it and will call us back. We sit in our first (YES, FIRST) room for 20 minutes before chasing up with the reception staff. We are told that a colleague is on the way, Great! We meet him in the stairwell as we weren't sure he would be able to find us. He advises that there aren't any rooms as they are fully booked. But sir, we booked a triple room, 2 months ago, why was this not accommodated for at the time? He said that they had a potential room in the basement we can look at. We query if there are 3 beds, his response ”just come and look”. Again, we ask: Are there 3 beds though? - ”Come and look, we can get you more blankets if you are happy with it”. Sorry sir, excuse me? He then informs us that we can leave our bags in the HALL WAY. We are not leaving our belongings in the hallway. We go down 6 flights of stairs to the basement to be shown a studio flat with 1 double bed, a single bed in an office and... yes.. you guessed it.. a sofa. Ah, that is why he said he can get us extra blankets. We inform the member of staff that this isn't acceptable. He states that there are no more rooms. We reiterate that we booked this 2 months ago for 3 people and wonder why we haven't been accommodated. We are THEN told there is a room, but the lights don't work. We go in and the lights do work but one of the beds has been slept in, the toilet is dirty and used (as has the shower) and there are hand prints on the ceiling. The wifi also isn't reliable. We ask for 3 pillows - receive 2 (as the beds didn't have pillows). We tell the member of staff that the toilet is dirty and he says - quite flippantly - ”well.. do you want me to come and clean it?” I'm sorry but he should be saying that he WILL come and clean it. The room has obviously been used and not cleaned at all. We are woken up by people walking up and down the corridor banging loudly (We are in the basement remember) and I am pretty sure someone tried to come in, but luckily we locked the door!

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Searching for hotels near Hogarth's House? Compare room rates and reviews to find your ideal stay.
Best Western Chiswick Palace  Suites
3.9/5100 Reviews
I need to preface this with: I booked this 2 months ago for 3 people. We arrived via a side door, checked in and told our room is on the second floor. We weren't directed to stairs or a lift, we just had to find out own way. Once we made it up the four flights of stairs, we were greeted by a room with 2 beds.. But there are 3 of us! We immediately call reception to be told that they are looking into it and will call us back. We sit in our first (YES, FIRST) room for 20 minutes before chasing up with the reception staff. We are told that a colleague is on the way, Great! We meet him in the stairwell as we weren't sure he would be able to find us. He advises that there aren't any rooms as they are fully booked. But sir, we booked a triple room, 2 months ago, why was this not accommodated for at the time? He said that they had a potential room in the basement we can look at. We query if there are 3 beds, his response ”just come and look”. Again, we ask: Are there 3 beds though? - ”Come and look, we can get you more blankets if you are happy with it”. Sorry sir, excuse me? He then informs us that we can leave our bags in the HALL WAY. We are not leaving our belongings in the hallway. We go down 6 flights of stairs to the basement to be shown a studio flat with 1 double bed, a single bed in an office and... yes.. you guessed it.. a sofa. Ah, that is why he said he can get us extra blankets. We inform the member of staff that this isn't acceptable. He states that there are no more rooms. We reiterate that we booked this 2 months ago for 3 people and wonder why we haven't been accommodated. We are THEN told there is a room, but the lights don't work. We go in and the lights do work but one of the beds has been slept in, the toilet is dirty and used (as has the shower) and there are hand prints on the ceiling. The wifi also isn't reliable. We ask for 3 pillows - receive 2 (as the beds didn't have pillows). We tell the member of staff that the toilet is dirty and he says - quite flippantly - ”well.. do you want me to come and clean it?” I'm sorry but he should be saying that he WILL come and clean it. The room has obviously been used and not cleaned at all. We are woken up by people walking up and down the corridor banging loudly (We are in the basement remember) and I am pretty sure someone tried to come in, but luckily we locked the door!
Room2 Chiswick Hometel
4.6/5106 Reviews
clean, modern, interesting and top equipped room. friendly and attentive staff. I was very surprised and will definitely come back. you can do everything around the corner on foot and the tube is a 3-minute walk away!
Hamlet Gardens by Q Apartments
4.3/52 Reviews
Ho alloggiato una settimana in un appartamento. Camere non ampissime ma molto confortevoli. Quartiere tranquillo e a poche fermate di metro dal centro (raggiungibile in pochi minuti a piedi dallo stabilimento). Arredamento ultramoderno (la cucina era ad induzione e c’era ogni tipo di attrezzatura; ogni camera da letto disponeva di ampi armadi) e ottimo impianto di riscaldamento. Buono il rapporto qualità-prezzo. Quando tornerò a Londra alloggerò sicuramente di nuovo qui.
Premier Inn London Hammersmith (Ravenscourt Park)
3.4/543 Reviews
I felt like I needed to take the time to write a review for this hotel as I was a little concerned coming here, reading all the negative reviews beforehand. We decided to trust that there would be a certain standard met with the fact that it is a Premier Inn and there was. The rooms are small, and are probably due an upgrade at some point, but neither of these things matter when you are on holiday in London. The location is perfect. Ideal for the tube and walks by the river, with fantastic restaurants nearby. Staying on the upper floors give a lovely view of the city. We found our rooms spotlessly clean, reception staff were friendly and helped with anything we asked them. The breakfast was good and not at all cold as other complained. I would stay here again. The 5 star rating is based on the quality for the price we paid
Brook Hotel
4.5/54 Reviews
There is so much to praise about this hotel. It's perfectly placed for the underground station for central London, but placed in a quiet leafy residential area. The owners are so friendly and accommodating, which made the stay wonderful. Breakfast was included in the room rate and this was freshly cooked. I asked for chamomile tea which they didn't have, but the next morning they had bought it in specially. The room itself was sufficiently roomy and the beds very comfy for a good night' sleep. The owners were not intrusive at all but would come and chat and recommend places to visit in London. On the last morning we asked if we could leave our luggage till teatime as our train was late evening. They told us we could keep our room until then which was very generous. We really enjoyed our stay here and I would urge anyone planning a trip to London to book a break here, you will not be disappointed in the least.
Home2Home-Rooms
3.8/518 Reviews
Great location, very convenient to tube and buses. Very safe area. Room was clean. But very noisy with street traffic. No blockout blinds or curtains, so light came in very early. Bathroom needs a good clean. Mould on shower screen at the bottom was vile. Mould on the grouting. But scariest thing was after midnight I was verbally abused by an aggressive person who had just arrived. She was banging doors and thumping up and down the hallway. When, after 40 mins of listening to this ruckus, I politely asked her to be quieter, I was met by a torrent of abuse. So scared that I left at 6am that morning. No thanks.

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