Hotels near Eventim Apollo in London

When we arrived, we kept being sent to the wrong room. Moved three times with two young kids who were very moody by the time we actually got into the right room. Staff are friendly but unfortunately they had something different on the system which didn’t give us a good start to the trip. Bathrooms and rooms are dated. Hardly any sockets and half of them not working. Parking is convenient but unfortunately when we put our car in the parking it was not giving out the tickets so they just approximated the charge of parking for me which I know I paid over for. The reception area is gorgeous, and breakfast is good. I’d probably look for a better hotel next time around though purely because of the rooms!

Good location, few mins walk to tube station. A bit small but facilities are basically ok, provide washing facilities and coffee too.

Great stay, during the Christmas period. Short term booking notice was very convenient for me, easy check in and very comfortable suite. Felt like a home away from him. Pros: - Polite and happy to help staff - Right in the middle of Hammersmith, 5 minute walk from the station or the high street with shopping malls and a variety of shops - Nice, gated rock table garden with ashtrays out the front - Executive studio had a nice large modern room, bathroom, kitchen with flat screen and private veranda with table and ashtray - Left to your own devices to self cater which I enjoyed, housekeeping still asked to clean the room during my stay which is nice - Cooker/microwave, separate microwave, kettle, hidden mid sized fridge, fan, good heating, nice artwork, - Very comfy pillows and duvet, plenty of clean towels - Great mattresses for a perfect sleep - Large mirror and full sized desk in the room - Nice lighting and very atmospheric - Separate entrance to main hotel - Pots, frying pan, cutlery, wine glasses and mug was provided which was convenient - Managed to cook multiple elements of a dish with no smoke alarm triggers or problems - French doors onto the private dug out veranda was a very nice feature - It's only £10 per hour to extend check-out which I added an extra hour on so I have more time to leave with no complaints from the manager - Cost was very reasonable for the holiday season, made a great short 3 day stay very easy to book short notice Cons: - Not much to the hotel, 5 metre wide reception area by front door which is awkward - My suite was located downstairs, where there were also other guest rooms however the hallway looked like the cleaners storeroom and unkept. - Noise from hallway, slamming doors by other guests or housekeepers can be heard which would shake the TV - 5hr wait for a remote control for the TV - No toilet roll - Advertised a king sized bed, but it was two singles locked together - Other guests window located on large veranda, which didn't have cover from the rain. If the guests next door open the curtains you see the entire room vice versa which was the case - TV is on the wall with a extendable clamp, but it was unsturdy and unlevel. If you tried to balance it screws fell out of the clamp with plaster dust which I had to screw back in after trying to turn the screen on. I really enjoyed my stay with the hotel; which turned out to be more of a self catering, collection of mini apartments which suited me well. It was lovely to not have to leave the hotel for fresh air and to have to private outside area to the suite was a great touch for central London. Odd bits and bobs that could be fixed or more well presented, but that didn't bother my stay. I would 100% recommended the hotel and would stay again. Just be aware of the noise from the hallways entering the room, it's wasn't excessive but definitely noticeable.

Dear customer services representative from IHG rewards club and Owner of HI Hammersmith, My family and I had the misfortune of staying at the Holiday Inn Express Hammersmith in London from 1st September to 2nd September in room number 340. During the checking-in process, I have encountered the most unsatisfactory, rude, and disturbing services in my lifetime that I think you should know of and hopefully do something about. First of all, we arrived at the hotel at 14:50. Upon arrival, the lady who was responsible for checking in, mentioned to me, all guests would have to wait for another 15 minutes before checking in. I was puzzled, and enquired the root cause to the problem, at the same time, trying to come out of an alternative solution (which they should have done this), asking as a diamond member to IHG rewards club, if the hotel can prepare the paperwork, take the credit card information first, and assigning a room can be delayed to a later stage? This is because I had to rush to north London to pick up my son. The reception lady replied very bluntly, without any sympathy, “We cannot do anything and usually your room won’t be ready until 4PM, we already move forward to 3 o’clock.” The room check in time should be 3pm not 4pm, this was stated in the hotel policy and in the booking email. I was not satisfied with her attitude and explanation. I don’t mind she told me the true reason, for example, the hotel is understaffed or they had a group of international tourists a night before who all have late check out. However, covering the true reason, finding an excuse does NOT reflect the expected level of customer services, which damage the integrity of services staffs and brand image. So I began to challenge her explanation, hoping to get a satisfying explanation with controlled and still firm voice. At the point, the duty manager Jas***e came by, instead of trying to calm the customer down, and asking for the reasons to resolve the problem. She behaved very aggressively (holding her head up, with her very arrogant face and body language) and being very judgmental, started to shout to my family (including my 8 year old daughter), in front of many other customers waiting in the lounge, ‘I dislike the way you talked to my colleague’, blaming me to be very arrogant and impolite to her colleague. In a matter of fact, I merely was very firm with my voice and unsatisfied why she said the check in should be 4pm, and refused to do anything to save a few minutes. She said the customer she was dealing with, has a diamond platinum status, if he can wait, why not me. I corrected her, “diamond is the top level of IHG club membership. What I am asking here is if I can check in early, at least fill in the documents and bank details, as I am in a rush.” She pointed out to all customers waiting in the lobby, “You have no privilege than anybody comes earlier than you.” I was not trying to take privilege as I explained before. It seems because she is the duty m

Perfect, I stayed here alone for 2 days and it’s a really nice place, no elevator but if your luggage isn’t too heavy it should be fine :) The room was clean but there were still some stain like toothpaste on the bathroom door and other stains but it’s not really disturbing… The free breakfast is nice and changes everyday. I highly recommend this place, the lady at the reception was also really lovely :)

After reading some negative reviews we were quite anxious about staying at this hotel and even considered cancelling. Before we arrived we were sent an email asking us to go to a different address which was 7 doors down. This was not an issue for us. This was their sister hotel the pearl hotel which is where we stayed. When we arrived to the hotel check in was fairly easy and we were upgraded to a room with one double bed and one single bed despite requesting 2 singles. We were both really happy with this. Despite the room being small it had everything that you could want and need . The room and Beds were really comfortable and clean, room had an ensuite with a really good shower and had had a variety of toiletries to use which we did after a hot day in London. Lots of places to eat nearby with good high street shops too all within a few minutes walking distance (wetherspoons/superdrug/£1 shop/taco Bell/ pizza express etc) There is also a sainsburys local across the road from the hotel. Small TV and fan in room which was amazing as London was Boiling in July. Kettle and tea/coffee facilities available and also a fridge. Nearest tube station approx.7 mins walk away with access leading to all over London. We only stayed one night but both have said we would 100 % stay here again could not fault the property.

Although our room was a little dated it was very clean as was the hotel in general. Given its location close to public transport, the price was extremely competitive. Would recommend for a a one or two night stay in London.

The room is super small and I can’t really walk when I open my suitcase in the room. No fridge in room but everything is clean . Location not so convenient n you have to walk at least 10 mins for restaurants n supermarket .

Stayed with work for 3 nights. Very basic which is fine. The room doesn’t have a fridge, the kettle facilties were not changed each day, so my cup which had tea left in wasn’t changed over and the coffee and tea wasn’t topped up daily either. My dinner that came out was half cooked. There was just 2 of us in the restaurant, and took over 30mins for my ribs and chips to come out. No offer of any sauces etc. the ribs were extremely fatty and grisly. The chips were not properly cooked, when I asked for some vinegar they didn’t have any??… I wouldn’t come back and stay!

Overall, my stay at Dreamtel London Kensington Hotel was a mixed experience. The location of the hotel is fantastic, making it convenient to explore the vibrant neighborhood and nearby attractions. However, I was disappointed with the amenities provided. Several issues were encountered, including broken table lamps and a malfunctioning hairdryer. With some improvements to the amenities, particularly ensuring that all equipment is in proper working order, Dreamtel London Kensington Hotel has the potential to provide a more satisfactory guest experience.