My partner and I booked a room here to attend a concert at the RAH, and spend a little time in London (the usual touristy things). Checking in was OK; we did request early check-in (partner is an IHG member) but it wasn't possible on the day. Our bags were kindly kept in a locked conference room for us however, so we could nip out for refreshments after our travel and not have to worry about toting the suitcase about. After coming back and checking in, the room we received was pretty dark (pictures attached were taken during daylight). The only decent lighting was in the bathroom; the tea station/mirror had a small feature-light above it, same goes with the sofa, but there was no 'main light' in the room. Confusingly, there was a blue light for the bathroom that highlighted the glass panels (?). It didn't matter too much to us as we'd spent most of the day out and about but in the evening when we wanted to relax, I couldn't read a book or do anything that didn't require a bright screen like the telly or our phones. One of our key-cards stopped working after a trip out. Thankfully I'd brought the second one along! One of the hotel staff said that they can lose their power after being kept next to a phone - it was fixed straight away and we were more careful from then on, but might be worth letting guests know at check-in. We had breakfast both days which is laid out in a buffet - it was OK, and there's plenty of choice. Pluses; the shower was lovely, very powerful - and the mattress was just how I like it, so I've had a couple of good nights' sleep. Housekeeping kept the room nice and clean. The curtains are blackout, so you're not going to be bothered by light creeping in. The staff were lovely and are happy to provide complimentary toiletries if you've forgotten your toothbrush or facecloth - and, like I said, they kindly kept hold of our bag for us until we could check in properly, which was much welcome after a long travel. You're about 10 mins walk from the Tube; only a couple of stops away from the big museums and we could walk to the RAH easily (just under 2 miles). Might I recommend the Simya Korean restaurant if you like fried chicken; it's only 5 mins walk up the road and it was a superb evening meal. You're also near a Tesco Express and Costa, Starbucks, etc. All in all - it's affordable, the folks are nice, and it's somewhere secure to rest if you've got busy days in London ahead, but 'average' does describe it.
Very Good
79 Reviews