Citadines Hotels in London

My recent stay at Moxy London Heathrow Airport was a refreshing and enjoyable experience that exceeded my expectations. The service was exceptional. The staff members were welcoming and accommodating, always ready to assist with any inquiries or requests. Check-in was swift and hassle-free, and throughout my stay, the staff remained attentive and responsive, ensuring that I felt well taken care of. In terms of facilities, Moxy London Heathrow Airport offered everything I needed for a comfortable stay. The hotel's modern and stylish design created a lively ambiance, while the amenities provided added convenience and relaxation. The room was cozy and well-equipped, featuring all the essentials for a restful night's sleep. One of the highlights of my stay was the communal areas, which were thoughtfully designed to encourage socializing and relaxation. From the vibrant lobby to the cozy lounge areas, there were plenty of spaces to unwind and connect with other guests. Overall, my experience at Moxy London Heathrow Airport was exceptional. With its excellent service, stylish design, and inviting atmosphere, it's the perfect choice for travelers looking for a comfortable and convenient stay near the airport. I would highly recommend it to anyone visiting the area and look forward to returning in the future.

I am very satisfied with this accommodation. It has spacious windows with scenic views and excellent lighting. The kitchen is well-equipped, and there's a washer-dryer available. The room is modern and clean. The Tower of London and ferry terminal are right next door, and there's a bus stop nearby for visiting places like museums and other distant locations. Extremely pleased!

This hotel is a clean modern hotel which is well maintained. My wife and I stayed here twice, for 3 and 4 days respectively while touring the UK. The rooms were comfortable for sleeping, quiet and the air-conditioning worked well. The bathrooms were well designed and very clean. Housekeeping was fine. The major problem was that both of our rooms were very small and they had virtually no space for clothing. There was no usable drawer space and closets were tiny and had an inadequate number of hangers as well. If you are traveling for other than 1-2 days, there is no place to put anything. Living out of suitcases for 4 days or more does not add to the enjoyment of one's trip. The Breakfast is at best, just OK. There is a minimal amount of fresh fruit and while you can order off a hot breakfast menu, most things we ordered were not very good, so we stopped doing that. The Reception staff was marginally helpful. No one came to help us with our luggage. If you need a taxi or limo to take you to the airport, you are on your own. In addition, the front of the hotel is covered by bus stops so the taxi or limo has to try to find a place to pull us to load or unload. There are just a lot of annoying things about this hotel, some could be remedied, others probably not. For my next visit to London, I will not be staying here.

The morning after our first night my friend and I noticed a bug crawling on one of the beds, we continued our investigation and noticed DOZENS of those crawling all over the twin beds we just spent the night in. We were exhausted the night before after coming back to hotel late and after having shower just jumped straight into beds - who would have thought we weren’t they only ones spending night in those beds! Quick research after our findings and we realised that those were BEDBUGS! Never in my life had I come across anything like this before, not even after being a student and staying at questionable hostels! We reported this to the reception and were offered another room. We didn’t move immediately in the morning and made an agreement that we would move in the evening when we would be back to the hotel. Coming back in the evening and reporting to the reception for a new room, we found one of the evening staff being rude to us and questioning if the bedbugs were from their hotel (like what?!?!?!?). Simple, we said, because we had photo and video evidence of bedbugs crawling all over the beds, we said! This quickly ended her argument with us. We then moved to our new room, where there was no obvious evidence of bedbug infestation, however being a reportedly new room, we found hair all over the floor in the bathroom of that allegedly “cleaned” new room. Unfortunately, being an extremely sensitive to cleanness person and following the events of the previous night, I decided to leave early and not spent another night in this disgusting hotel. My friend, who had a flight early next morning however had no chance and spend a little longer and left at 04am. The evening I decided to leave I started coming out in rash, which had only been getting worse ever since. The intensity of the itch is like nothing I’d ever experienced before - it stops me from sleeping, it drives me absolutely mad, no matter how much I try, one can’t look professional when they have bite marks all over their body, including the face, ears, neck, fingers, hands, forearms - ie areas one can’t cover up - and needing to constantly scratch herself! This obviously has affected my work! And the itch is no better even 6 days later!! In fact, the bite marks are now swollen, causing swelling of my fingers, the scratch marks are now bleeding and I am the most irritated I’ve ever been! Let me emphasise, this is six days later and I genuinely don’t know how much longer I’m yet to suffer! I have obviously filed a complaint and have been contacted by the hotel - they are “kindly” offering to compensate the cost of my medication (as I am now on antihistamines - which don’t work really, as I can’t take the stronger type due to its sedating effect, as I have to continue working and driving; as well as steroid cream) and the cost of my dry cleaning. HOWEVER, despite multiple email exchanges and telephone consultations, they are not planning to refund a 100% of our payment, the argument being

Really great stay from the great hospitality and service from the check in all the way to my check out. The food was great, amazing bar and restaurant on the balcony too with an unreal panoramic view of London. Great leisure and boxing space in the gym too. If the price remains reasonable I will be back!