Hotels near Chelsea Physic Garden in London

The worst hotel stay I have experienced! Arrived after a hectic day at work only to be greeted by the rudest receptionist I have ever encountered. I travel and stay in London on a weekly basis and have never experienced customer service like it. Receptionist was agrresive in attitude and demanded a cash payment of £100 on entering the hotel. I explained I had paid in adance in full via booking.com with no notification at time of booking that a deposit would be required. Rudely demanded of photo ID and notified a charge of £250 would be taken for evidence of drug use. I am a professional business customer and this was so poorly judged by staff. I was told I was emailed on booking that cash deposit of £100 would be demanded on booking 2 weeks prior. Communication was provided on the day at 9.00am via booking.com email and was not seen due to being at work. Was told I should walk to a cash point in the rain with little direction as to where the nearest cash point was. It was pouring with rain, getting dark and I was a lone female customer. Receptionist replied that she was happy to cancel my booking if I preferred . The day of the queen's return to buckingham Palace with no chance of securing an alternative hotel. After returning with the cash I was given a key card with no holder with room number on. I made my way to my room after clarifying room number twice, staff area doors in corridors left open exposing dirty laundry, key card device broken off door, semen stains on wall, public hair on top of bed sheets. Mortified, so much so I didn't get under the sheets for fear of what I would find. Tried to have a wash to find the shower gel had been topped up 3 quarters with water from a previous guest. Worst stay of my life!!! Unsafe and should be closed down!!

The location was not very close to those attractions (travel around half hour) but overall it’s ok, there is a Sainsbury local (supermarket) and some restaurants next to the hotel. The facilities there are perfect with a mini Kitchenette and washing machine inside the room, would stay again and it is recommended.

I understand that you get what you pay for and we have stayed in an EasyHotel before (the one in Victoria) so we knew what to expect, but it could have been cleaner and better maintained. We stayed in one of the windowless rooms as we were just going to a concert at the Royal Albert hall and leaving straight away in the morning, so we really only needed a bed and a bathroom, so the no window wasn't an issue and made the room cheaper. We also knew that EasyHotels don't usually have tea/coffee facilities and the rooms are very small so there is no drawers/wardrobe etc. which we were fine with as we just wanted a cheap room for one night. My issue was with the fact that the bathroom sink appeared to not have been cleaned properly - there was makeup and hairs in it.. Also one of the walls around the mirror had not been finished painted so was kind of just bare concrete. Next, inside the room, the walls had big dents in them and the wall panels were kind of coming away from the wall which hadn't been fixed.. The walls are also quite thin and I woke up a couple of times in the night to noises coming from other rooms. Lastly it seemed like a child had put the bedding on - we had to put the sheet on ourselves as it had practically just been laid on the bed without being tucked in, there was a hole in the duvet cover, and the mattress was extremely lumpy with a big hole right in the middle meaning we were rolling into each other all night into this dip in the middle haha.. Another thing which bothers me (which is just a cosmetic observation really) is that the rooms are lined with that grey industrial lino you would find in a school corridor or hospital, they could have at least used wood-effect lino - same price but a much nicer, homey vibe. We were only there overnight so just around 9 hours approx. But still these are all issues which could be easily fixed with some proper upkeep. On a positive note the 24 hour check in is great and the staff were very friendly and helpful. The TV in the room worked fine and we had no issues with the shower/toilet etc. Location is also easy walking distance from the Royal Albert Hall.

I am CEO - Founder of a tour operator business and I travel a lot. I stayed at this hotel for a business event and I can honestly say that I was not satisfied for the following reasons: . Clean hotel but in need of a refurb. The 80's style is outdated . The pool and spa have not yet been reopened since the Covid period . The team in the breakfast room is not friendly at all. Rude staff, they asked me my room number and after I told them this they asked me ”Have you ever been here” A question that reveals suspicion, lack of professionalism and kindness . Finally, the hotel is located near Battersea Park but the underground station takes about 20 minutes on foot to reach it (even if there are buses nearby) it is not at all comfortable to have a hotel so far from the underground station. Getting around London with the underground is essential Final exhortation: book your leisure and business travel elsewhere in London. There are much better hotels with excellent value for money

When my child left the hotel, I complained that I stayed at the hotel entrance because she felt that she had no face when she let others know that we were guests of this hotel. Even the children feel that it is shameful to live here, and the conditions of the hotel are limited. The facade of the hotel is only two or three meters wide, all rooms use a staircase, and it is a vertical one. There was no restaurant, so breakfast had to be delivered to the door of the room, only two slices of bread, one boiled egg, jam and butter, a cup of tea or coffee. My biggest concern is the fire problem. Once the low-rise room is on fire, the upstairs tenants are hard to escape because there is only one narrow and steep staircase.

We stayed at the Marriott County Hall just before the Easter weekend and had the most amazing stay! The hotel was perfect for us, it was clean, in a great location and staff were so so helpful! Every member of staff we spoke to made us feel so welcome. The bedrooms are well designed with plenty of space. The bathroom was perfect and we really liked the Molton Brown toiletries in the bathroom. We loved every minute of our stay at this hotel and couldn’t recommend it more! I really hope to return again in the future!!

Great hotel, staff very helpful, clean, very good breakfast, nice bars. comfortable rooms and other areas. Location good, being by the tube station and the riverboat service. The pool was a selling point and even on a chilly day was worth having a dip, the pool was heated, the jacuzzi was also nice and warm.

While I did not have high expectations for this hotel given its price point and location, I anticipated basic comfort which. The majority of the room's amenities were outdated, yet still within an acceptable standard for me. However, the air conditioning system was disappointingly inadequate; it failed to produce heat and emitted only cold air. Despite the staff promptly providing an electric heater when alerted to this issue, the room remained uncomfortably cold. The most disconcerting part of my stay was the condition of the bedding. The filler in the duvet had clumped together, as evidenced by the attached photo, likely due to improper washing. This left me with little more than two thin sheets in zero-degree weather, with a non-functional heating system. To find some warmth, I resorted to wearing additional clothes and draping my down jacket over the duvet—a far cry from a comfortable night's sleep. I must commend the hotel staff, who were excellent throughout this ordeal. Their service was the only warm aspect of my stay.

Got upgraded to a family room with 2 queen beds which was a good start to the stay. However everything went downhill from there. The housekeeping only arranges the bed, didn’t refil body wash / clear bins unless the bin was full of rubbish. We wanted to do some laundry but the service was terrible. Bad communication among staff and resulted in paying almost 10 pounds per clothing. A good thing is that it’s about 3 mins away from Gloucester station and Sainsbury for daily things.

Needed a Bed after working In Very Wet n Windy Conditions at London Stadium. paid £11 so not expecting much . slept solid for 10 hours Nice soft pillows Very large rooms with high ceilings. The Pub below is very artistic still has a 19th Century feel all Staff Very Nice Damien behind Bar very passionate about his job also the Young Lady checked me in. Would recommend this as a basic stay in SW1 .