Premier Inn London Wimbledon (Broadway)

I ALWAYS stay in a premier Inn all over the country on my travels as you know what to expect and I am rarely disappointed but I WAS this time! Everything was fine initially, the location suited me as it was near everything I needed. Room as I expected BUT ….. On arrival I decided to book Breakfast the next day. First payment (having put in my pin) didn’t give me a receipt. The staff member (on reception) told me it hadn’t gone through and to do it again which I did. The next day I checked my banking online to find I had been charged twice. I queried it with KATIA who said to wait and see if it took it twice. I said it clearly had and told her to screenshot it and sort it out as I live miles away and didn’t want to have to go through it all again in 4 days time like she suggested. I didn’t hear from her. I phoned P. Inn myself on Friday and had to go through it all again and will now have to wait and hear from them! It really is bad service. Whilst I am as waiting for her to sort it out I got chatting to someone whose hairdryer had blown up and who had got locked out the previous night when she went out for a cigarette and her card wouldn’t let her in! I eventually went into breakfast and it was the pits! Queue. No chef on hand, no large plates available, sides messy and not wiped down, no eggs and everything dry. I had to find reception staff to find chef. Whilst I drank my coffee waiting for poached eggs (which were uncooked) I saw him spray rear area and the spray went all over the food. He did not attempt to clear front of house messy food area. What I did eat was not at all to the usual quality I have had in other premier inns. Really disappointed with my whole stay and won’t visit again.

We enjoyed our stay, comfortable, clean and had everything we needed. The staff are friendly and accommodating. I would highly recommend.

This was my second stay in a Premier Plus room. I don't normally pay extra for anything when travelling but this was well worthwhile. The concept of a high quality room without paying extra for hotel services one often does not want is a really good one. Essentially, you get a 4-star room for a 3-star price.

We prefer to stay here rather than central London as it’s quieter, but Wimbledon has a lot to offer and you can still be in central London in half an hour. The rooms are comfortable and clean and the staff have always been friendly and very helpful.

I often use Premiere Inns because I know I will always have a comfortable bed and a clean room. Additional security such as a chain on the door would be an improvement, Was disappointed to see activist 'Pride' branding and statements about gender identity in the 'be kind' statement in foyer

Great location in Wimbledon. Very helpful and friendly staff. Room was spacious and in very quiet location at back of hotel. Bed super comfortable! Very powerful shower - bright bathroom with good lighting above mirror.

I was in a party of 20+ guys who had booked to stay for the weekend. One of the guys had booked most of the rooms and we were all supposed to be in twin rooms. However, when I got to my room there was only one stadard double bed and as my roomate was a 20+ stone large gentlemen that was never going to work. I went striaght down to reception and explained the situation and asked if we could be moved to a twin room and apy any additional costs if there were any. My request was denied and was told that we had been allocated the room type that was booked. I said there must have been an oversight and the receptionist said that that sometimes happens with the prmier plus rooms were there is only one bed vs the standard rooms were they are twin bedded rooms. In teh end I had to pay for another room for my 2 nights stay at a cost ＞£200. Very dissappointing!