CitySpace Acton Reviews

Since I booked this through **********, I was disappointed when I realized this is not a hotel, it is a corporate Air BnB. As such, do not expect the usual small hospitalites hotels extend such as early check in or bag storage. They say they can do early check in on a case by case basis if you let them know at time of booking, but I was told check in is strictly from 3pm to 8pm so make sure to plan your itinerary around that. The flat is in a new build and has no signage to let you know which door go in but they do send a picture on an email of the view you'll see as you approach the door. The building is still under construction, though this was not an issue on our floor (32nd floor). It is a building occupied by mostly college age tenants (who do smoke **** on their balcony so heads up if you don't like the smell) and does indeed have lifts, so the info on ********** isn't fully accurate. Another inaccuracy appears to be with the deposit policy and amount. I received an email via Hotels.com's app messenger 5 days before my trip stating I needed to pay a £200 "refundable" deposit or my trip would be cancelled. I thought this was a mistake, as I had already paid the £800+ for the trip at booking (about 3 months prior) and thought that was included in the pricing. Also, the website (and all other 3rd party booking sites that I googled) stated the deposit was £50 and would be taken upon arrival, not 5 days prior. After several more highly suspect exchanges in the chat, I relented and paid. We left the space tidy and have received no communication from them about why we have not been refunded for this supposed security deposit. Even their own website does not specify such deposits in amount or timeline and leave the language vague in their Terms and Conditions section. Now, the chat has suspiciously no record of their end of communication (my fault for not screenshotting earlier). The space itself is fine, but I feel as though I've been scammed or at least did not receive adequate communication until too late and placed in an impossible spot. I am posting screen shots of emails, pics of how things looked on our departure, and the chat where they deleted their replies so it looks like I'm taking to myself.