London Hotels with Bars

Absolutely loved the location and will definitely return. The service and attention to detail from the reception team especially is 10/10. Certain areas of the hotel need refurbishing - even if just a lick of paint for now as they aren't in line with the rest of the hotel. The room was small but practical and unfortunately didn't have the best of views but that's not an issue. I felt comfortable and safe during my stay. Had a minor issue with the air con unit which is very dated and didn't match the aesthetic of a modern and refurbished room which looks very appealing. Overall, would be very happy to visit again especially during the summer and try out their dinner menu.

I was really impressed with the decoration and vibe of this hotel. It was stylish and very cool. Comfortable bed, big TV and good breakfast.

It’s been a home-warm trip for us while we stayed in this hotel for two weeks. First of all, we could be granted an early check-in as we arrived at Sutton. That allowed us to settle right after the long flight. It’s really out of our expectation! Secondly, the room is spacious and the air-conditioning was just right for good sleep. We did come across some difficulties in the shower facilities. But the reception & the maintenance team were very helpful. In fact, the team tried to solve the problem disregarding how late it was. That’s really impressive! Also, the breakfast was rich with healthy varieties. Therefore, we did eat quite a lot without gaining much weight! With the plan of revisiting the place, we would like to suggest that setting up self-help laundry service which may give us much help in the future. Thanks again with our heart-felt appreciation!

The location is good. The westfield shopping is nearby. There is bus stop just in front of hotel entrance. The two stations are within 5 minutes walking distance. Overall, the hotel is clean and tidy. The size of room is acceptable . There are supermarket, Macdonald, KFC, Starbucks, Subways nearby.

I was looking forward to the stay. However when I arrived on Thursday, 16th May around 9:00PM I was told by both receptionists that I had two rooms booked when only one was booked. I booked twice through another party and cancelled both and showed this to them on the app, clearly showing cancellations. They weren't really interested and said it was not their problem but mine! The said that I would be charged a no-show fee after midnight for the room, which would be about £300. I told them several times that I had proof of cancellation but they did not accept this. The told me to call the agents myself and sort it out. I had to send a message and call the agents at this time of night. Fortunately the agency was extremely helpful and said emails had been sent to the property indicating the cancellations and not to worry (unlike the two girls at reception). They then promised to contact the hotel directly and inform them. About 20 mins after sorting it out, the duty manager called me and said that it was sorted, I told them I had already sorted it myself after being told to by those two girls at reception. So it looked like the oversight was the hotel itself, not me, nor the agency. The agency also tried to call them to speak about the issue but nobody picked up the phone, even though there were two on duty and it was quiet. NOT the nicest or friendliest welcome to a hotel at all!! Aside from this, the room had a great view from the 25th floor, bed was not very comfortable and small. Staff were mostly nice, but some were miserable. All the other reception staff we spoke to were lovely. Breakfast was alright. Best thing about the hotel is the views really. I think if I hadn't had such an uncaring welcome, it wouldn't have tarnished my overall view.

A very welcome from a fly!!! The customer service is okay, very warm welcome. The room is very small, the bed is not what the booking page suggests, a queen bed, it’s double bed. The hotel feels a bit old, not sure whether it’s because the carpet it uses make it old. Location is good. Everything else is a standard 3/4 star hotel.

The location is very convenient. It is very close to King's Cross Railway Station or subway. The room is not large and there is no small refrigerator. If you live in the lobby, you will hear loud noises at night, the wifi speed is a bit slow, and if you leave your luggage for more than 24 Hours need to go to a specific website to make an appointment.

Clean and tidy. Access to food and drink downstairs as well as vending machines. Easy to check out, just drop the keycard into a slot or give it to the reception. Beware of parking, it’s a bit confusing. Shuttle bus to terminals right outside, but it costs around £7 and they don’t give change for cash.

Convenient for long stays. The hotel has high quality staff. The location is good and very convenient. The beds were very comfortable.

Our normal IHG Hotel was nearly fully booked therefore the price was prohibitive. We therefore took the opportunity to try for the first time the Sutton Hotel. All the staff that we met either on the reception or restaurant were friendly, helpful and professional. The Hotel has full amenities including swimming pool, and although we did not use any, except the restaurant, everything looked excellent. Our queen’s standard room was ok but there were a few marks and stains on the carpet, plastic cups in the bathroom, no box of tissues and few plug sockets. All these things are noticed in comparison to our normal hotel at Epsom Downs. It is however true to say that this Hotel had a very good restaurant on sight which Epsom does not. Therefore there is no doubt we will certainly stay here again in the future.