Guest User
January 31, 2023
Manager overcharged my debit card. I had a reservation for a king size room hotel on the Choice Hotel website and was charged. The clerk was told about my reservation but created a new one with a queen size room. There were still cleaning rooms at 10pm on a Saturday night when I arrived, so I assumed they had to change it. I discovered they charged me for the unoccupied king size room and the queen we were given. I was charged for both rooms, even when only given one single key card. When questioned about it later, they said both rooms had been cleaned after being occupied the night before. Either this hotel management and staff are completely unorganized or they are untrustworthy. I have disputed the charges and haven't received a refund at present.