Akriti k
April 29, 2024
The management of the hotel is pathetic. The only positive about the property is its location everything else is below a 1 star hotel. Rooms are dirty, not maintained at all, smelly, bedding is dirty, furniture in the room is ill maintained. They dont give towels unless asked 4-5 times, they dont even give water in the room unless asked . We were a group of around 18 folks and our experience was very bad. They were just trying to extract money from us by saying this is not part of your package, that is not part of your package. Food tastes so bad , its not worth to eat at the property. They have no option for room service or ala carte, all we can get is a buffet which is whopping 2000 + taxes which has limited food options. In general we will get that kind of buffet in 300-400. They dont have sufficient staff to even help with the luggage. The attitude of the management is really bad, it seems they dont know what customer experience is and doesnt seem to care at all for their customers. We spoke multiple times to their management and staff and they were so stubborn and ill behaved. The room rent is 7000k in off season which is unacceptable for the kind of property they have. I would not recommend this property to anyone , there are much better hotels and resorts in Lonavala with a much better package. Please dont waste your money on this property . If you are going for a view , please visit other points in Lonavala but dont stay in this resort . More than waste of money , they will test your patience.