Sure Hotel by Best Western Lockerbie

I booked it last minute to visit Lockerbie memorials & for my partner & I getting married at Gretna. I realised I had only added 1 adult for an overnight stay. Once we checked in however, the reception were incredible at spotting my error and helped us out. I thought the building itself was very nice and it had a lovely character to it. Our room was large, spotless and it had a comfy bed. The best part of our stay was the family staff, they were all friendly, attentive and made us feel welcome. We would definitely recommend this hotel and would return here again ourselves in the future.

We visited for a 2 night stay to attend a family funeral and to spend time with family who live near the hotel. Overall we had a great stay. We were warmly greeted and shown to our room by the staff, room 20, and found the large room to be comfortable and nicely decorated. Most importantly the room was nice and warm given the outside temperatures were sub zero. The super king size bed was comfy. The bathroom was clean, warm and nicely decorated. Staff were always friendly and polite. We did not eat at the hotel as we had our family living nearby however when we return to visit Lockerbie we will chose this hotel again, thanks for a great comfortable stay.

Atrended the hotel for a wedding with my husband and friends, however the staff in the hotel were not friendly at all didn't seem to want to be there you couldn't get food after 8pm at night even although we seemed to be the only residents In the hotel the entire weekend and they didn't seem to want to help us at all

We stayed 2 nights, with others for a family wedding. Had two disabled wheelchair users in our party, one in disabled room 25 the other in upstairs bedroom. The disabled room is not easily accessible to wheelchair users. The door into the corridor from which the room is accessed, is immediately in front of the bedroom door. The corridor width is only marginally wider than a wheelchair measured from footrest to handles on backrest. It took 2 able-bodied people to get a manual wheelchair user in and out of this bedroom. The doorway to the bedroom needs widened. Not sure if that would help, possibly not. There was a wet room, and grab handles in the shower area, but no shower stool. Most disabled people would be unsafe to stand in a shower. The emergency pull chord was fitted to the ceiling approx 2 ft from the bed. Could not be reached if occupant fell, or was seated in wheelchair or short in stature. There was no phone in the room to call reception, or outside for emergency help. There was no furniture with drawers. All medical supplies and medication for our family member had to be left on the dressing table and chair for easy access. Not ideal as it included controlled ***** which should have been hidden away. In short, this room was unsafe in every regard : being able to shower safely, being able to exit in an emergency, being able to call for help and dangerous ***** being open for use by 3rd parties. Communication and the attitude of staff could be very much improved. Staff, when they were around (not much, from what we saw), were impersonal and sullen. They had a defensive attitude when issues were raised with them which made communication difficult, and made us feel like troublesome guests they'd rather not bother with. The disabled guest with an upstairs room was advised she could store her wheelchair in the lounge downstairs which is normally locked, and safe for storage. (There is no lift). No mention was made at that time, that staff are rarely on hand. At 9.30pm the first evening, this guest looked to park her wheelchair in the lounge and found it locked. No staff were around to open it. Her husband had to bump the wheelchair upstairs. It is motorized and very heavy. He then had to bring it back down next day. When mentioning this to the girl on reception, there was no apology for the inconvenience. The attitude was huffy and defensive, explaining it's a small hotel, reception is not manned 24/7 but they live on site and can be called upon at any time. Said a note was left at reception stating this. It was not visible, and not explained on arrival. There was however a framed message to this effect later that day at reception. There was no loo brush or waste bin in the bathroom Very little hanging space for clothes in an open wardrobe. Majority of wardrobe contained ironing board, iron, hairdryer, heater and extra bedding? The only other space for clothes was a narrow shelf at the top of the wardrobe,

We unfortunately stayed at this hotel for thankfully, just 1 night while travelling to Inverness. The room was fine, clean and well appointed with very dismal views outside! The towels were very small and although clean, not big enough to get dry with after a shower. Our main concern was the attitude of the manager when I approached him about the ground floor fire exit doors (by the downstairs toilets) being chained and padlocked. He was very rude indeed. Not impressed. When I checked them the next morning they were wide open! The evening meal was fine, not much for the price but it was cooked well. The breakfast was very poor, little choice and the cooked selection not worth the cost. Everything slid on the table as the mats wouldn’t grip and the glass plates would stay still when you tried to cut the food, annoying but not as important as the fire exit. The only good point was a lovely young female member of the staff who was very nice and helpful. We would not recommend a stay here. Could not book in till 3pm, not even get a drink and wait. Had to then amuse ourselves for an h hour by walking into Lockerbie.

Avoid absolutely disgusting customer service my husband asked for our heating to turned off in our room to he told it couldn't then the next morning to be told we would have to leave if the complaints carried on we wer there for a family wedding the owner was amazing and understood everything as for the staff they wer so rude to all of our family especially the young girl workers there attitude stinks. Beer was absolutely vile it was warm my farther in law took his drink because it was warm and flat to be told he could change it this time but next time it happens he couldn't change it as in her words me and my dad have giving away to many drinks already but it was there fault. The gas wasn't working on the beer pumps they even bothard the bride the next morning to tell her there had been complaints about the heating been left on a mean who bothers a bride on the morning of her wedding instead of just dealing with the matter after all it was the hotels fault