Dryfesdale Hotel, BW Signature Collection

AVOID HAVING A WEDDING! . The hotel and grounds itself absolutely stunning , our rooms WE had stunning however for the customer service from the manager and the staff … disgusting. Completely ruined my mother’s wedding , very rude and controlling, would not listen to a word you said … walking to her husband to be (meant to be the most speak part him seeing you for the first time ) was completely ruined because he would not let us speak “I’ve done this for 20yrs” the song hadn’t even started and she was at the end, no song during the signing the register, couldn’t get it on ?? . Plastic found in a guest soup?! , staff barely smiled , no bar whilst the bride gets ready for wedding at 2pm , no bar in the function room, no music in the bar room whilst people waiting for the sit down meal - had to use our own speaker?! . The night time buffet- 🙈 served on teacup saucers 😂, thrown on table chips , sausage rolls and sandwiches from Asda £250 for 20 people ?? Other Guest arrived by couch who started to try and access our rooms and encourage our children to kiss so they can take pictures to which the manager spoke to them about then fled the hotel ? Before my mother’s wedding she tired to discuss the final bill which he refused to give her and then bang £600 onto of the original price . I won’t keep going on , like I said beautiful hotel but GLEN needs some training in customer service and the importance of that special day

beautiful hotel , went for my sisters wedding . However what do I say about manager and staff . Manager so full of himself . Staff so overworked couldn't crack a smile . Food was given carrot and coriander with plastic bit for good measure. Arrived at 2.40 pm to be told cannot check in until 3pm , I accept that , but then to call my brother in laws family because they arrived at 10 am after travelling from London is quite disgusting . Overheard a member of staff saying I'm not serving these all day . you need to change your attitude toward customers. I also need to point out ,that I was taken to my room for the manager to just walk in to tell me I was in the wrong room . My sister was quoted a price then the manager gave a final bill and another 600 pound had been added. so sad for a beautiful hotel, but trust me I will speak to best Western.

Just got back from working a few days in the lockerbie area, I booked the hotel through my company's travel group and set off on Sunday night. I was met by a staff member Erin when I arrived to be told that she had tried getting in touch with me through the 3rd party without success. The issue was that since I'd made the booking the hotel was getting the boiler/heating maintained and the hotel was to be closed for a day/night. I was told that they had a sister hotel sure hotel for the remainder of my trip and if it was only a few miles away, When I said that was absolutely Erin then offered to move my luggage to the sister hotel the following day. Anyway enough of my waffling, room was more than adequate, food in this hotel as well as the sister hotel was really nice. Great selection of single malt whiskeys too in their sister hotel . All the staff I met were really cheery and helpful and nothing was a trouble. I will definitely be looking to book one or the other hotel when I'm next working in that area. I know anyones plans can change and things go wrong in todays climate but i strongly belief its how a business deals with these hurdles is more important. Erin and the team passed with flying colours. Keep up the good work.

OYO Dryfesdale - Oh Why Oh why did we select this dreary, unloved and inhospitable hotel for the base for my daughter’s wedding. Luckily the wedding service was superb, but the happiness of the day was neatly offset by the belligerent, impatient and disinterested owner of the hotel, tired room and generally inedible food served at the wedding reception– questionable interpretation of edible steak/cheesecake/terrine of chicken, cases in point and not exhaustive. Strangely, the food served the previous evening was nice. Thinking there is a staffing issue here, namely a cook. Probably OK for an overnight stay for a touring guests, providing their bar is set low. I understand, from previous negative reviews, that the owner responds with counter complaints about his guests. So I expected the same when we forwarded our views to Best Western, to which this dire establishment is affiliated. Yep, he didn’t disappoint – apparently he showed great restraint in coping with some ‘unfortunate events as a result of our party’s behaviour’. Mmmmm – what would that be exactly: My daughter choking on a piece of food where the owner’s reaction was ‘did she choke on the confetti?’. Perhaps when we asked for our dinner tables to be put together for the pre wedding meal and they ended up at either end of the restaurant. The list goes on. And – has anyone ever heard of a hotel that does not have a facility of a reception room that guests can relax after a long journey (7 hours in our case). Instead, being sent away to the nearest town for an hour? I travel a lot – I have never experienced such a cavalier attitude. The other wedding party at the hotel echoed our experiences with this hotel and more specifically with the owner’s attitude. I would imagine the owner of this establishment will respond to this review with his own spurious allegations. That’s if he has time as he seems more interested in running his other hotels – hopefully with a little more care than he does the Dryfesdale. He can be assured that we will ignore any of his comments and I would advise anyone reading reviews does so also.

Stayed here for 2 nights for a wedding. Had lovely garden room with great views of the surrounding countryside. Whole weekend was fantastic, staff (including Glen) very nice and food delicious. Couldn’t fault breakfast ….. cereal, yoghurt, fresh fruit, pastries and cooked breakfast too. Would definitely stay again.

Unfortunately stayed here for my wedding, after booking I read the negative reviews but chose to ignore them, wish I hadn't, the only good thing about my day was the wedding venue, everything at the hotel was abysmal. The food, the service (except Aidan) the "bridal suite" that was the same as everyone else's room! I spoke with Glen (manager) not long after the booking and came off the phone knowing we had made a mistake, has to be the most abrasive hotelier ive had the misfortune of coming into contact with, he is definitely not happy to help and the customer better just put up and shut up. The hotel is a cash cow and they do not care about you or your day. Thankfully my family made it special because they certainly didn't. The wedding breakfast was low rate, I didn't eat any of it. Steak chewy, not asked how you like it cooked, I really could go on but I'm going to run out of characters. Neither the company I booked the wedding through, the hotel or the hotel chain are taking any responsibility, just taking Glen's word for it, and to make it worse he lies too! He should not be allowed to run a hotel, he does it badly. Please don't bother replying Glen as you will only lie!