Popular Lloret de Mar 4-star Hotels

I booked a family holiday hotel with my little infant so excited for the swimming pool ect had a long journey coming to the hotel to book in and them telling me I don't have a bloody reservation booked clearly I have come to this guitart central aqua park hotel cuz I have a booking spent 1 hour trying to sort things out along with a crying baby whose had a long day of traveling bloody hotel manager was DISGUSTINGLY Rude and Pathetic telling me to leave and go elsewhere as no rooms available I showed them my booking from my email and phone but they wasn't interested at all absolutely jokes. I explained I am a heart patient with a long term disability they didn't care less they was more worried to get me out of there reception. DO NOT BOOK with this hotel THEY ARE FRAUDS THEY ARE SCAMMERS A BUNCH OF LIARS WHO WILL TAKE ALL OF YOUR MONEY they have conned me I will take further action against them. I have been discriminated by my health and disability along with the colour of my skin. They say customer service is key and very important to them yet that's how I have been treated unfairly Is that how you treat your BLOODY Customers DO NOT BOOK

Pros and cons after our week. Food: generally enjoyed meals and always found something I liked although as mentioned below the menu wasn't really suited to British guests. This is probably the most British thing I'll ever say when I say they didn't have gravy. Cleanliness: The housekeeping staff were a credit to the hotel and deserve every penny they earn. Towels changed daily, beds made and rooms cleaned to a high standard. Rooms: Bright, modern and clean but maybe lacking in bedside storage. No draws but small tables either side of beds. Only ITV missing from the 5 mainstream UK TV channels. Tip is they're not listed in the guide but if you scroll enough they should be there. Location: 2 mins from Fenals beach. A handful of British bars nearby which we didn't try except one. Buses to Barcelona (1hr) and Tossa de Mar (about 25 mins) from the top of the street. Bus to Lloret centre from literally outside the hotel. Pools: Large main pool and a kids pool with various small slides and splash accessories. Adults only jaccuzi area on the 7th floor. Originally told the area was open but no bar until one day when a family ignored the rules and peoples desire for quiet by taking their 6 or so kids up there. A complaint was made and rather than eject the kids we were threatened with closure of the area. Next day it was closed which management assured us it was nothing to do with the incident but we predicted it would get closed. Entertainment: Started off with a few nights of the animation team playing songs and taking requests which we enjoyed and one night a girl sang and spoke to guests in English and Spanish, again enjoyable. Then the real downside was when a coach load of Spanish guests arrived. Not the fault of those on the tour but a couple who I believe were part of the coach party sang their whole 1 hour+ show in Spanish without so much as speaking one word of English or any other language for that matter. Fair enough Spanish guest were a large proportion of those staying in the hotel but so were those of other nationalities. Marta ( manager) assured us things would be different after we endured 2 consecutive nights of this but on our last night it was yet another 100% Spanish night. A few issues for management to look at but having said that I would stay here again in the unlikely event we return to Lloret de Mar.

In July and August , it is impossible to sleep using compulsory cash balls to alleviate the cry , the laughs , the screams , the songs , the doors that cling constantly in the halls of the hotel until some of the entrances are displaced they and all this at any time of the day and especially the night , introduction of foreigners to the hotel to make cowboy , obliged to leave it without finishing our stay and of course no refunds , nor night or parking , a good advice you will spend your holiday elsewhere in summer

The hotel is clean throughout, the reception team was very helpful with additional requirements, the restaurant had plenty of seating , the food was varied and plentiful , the bar staff around the pool where very friendly and the pools had plenty of tables and chairs and was kept clean and tidy at all times. The hotel is within walking distance of central LLoret, the bus station and local bars, shops and restaurants are straight across the road from the hotel, the beach is a little further. There was an international water polo event going on and the hotel was hosting a lot of teenagers at the time but on the whole they where well behaved if a little annoying. I was using the hotel as a base as we had quite a busy schedule for our five days, i was more than happy and the hotel served my purpose

Hotel was super amazing. Loved the amenities and staff was really helpful. Best part was the breakfast spread. Both pools were great as well. The construction seems very new as all the furniture in room were in top condition. I felt the only downside during our trip was the in-house disco event for our day of visit. It was quite dull( but that’s something specific to the performer, I guess). Overall will definitely recommend staying here for the amazing experience.

Where do I begin.. when we first arrived at the hotel the young man on reception was very hostile towards us and gave us no information about the hotel. We went to our room and it had only just started to be cleaned so we went and informed the receptionist where we were put on the 1st floor instead. The bath was full of hair and we also noticed a short while after being in the room that the toilet didn’t flush,we got out of bed and told reception and all he said was to come back the next morning,meaning we were unable to use the toilet. We were woken every day around 6:30/7am due to the canopy next to our room being opened with a very loud squeaking noise. The staff were so awful to us and we felt so discriminated for being young (but not that young) and for being English.(we don’t even drink or smoke) The staff were extremely hostile towards us,but when they spoke to the Spanish or French they smiled from ear to ear and gave them the time of day. We were treat like dirt. We tipped no less than 20% when buying something from the hotel but it was never appreciated,they instead thank us with blank stares or dirty looks. They were so hostile we stopped going for breakfast as they made us so uncomfortable. I even had a Spanish guest come up to me at breakfast and asked if I was English,as I replied yes she laughed and shook her head at me,I’d never felt so belittled in my life. The housekeeper was EXTREMELY rude and never once said hello back to us or even faked a smile back,for this reason she was not welcome in our room as we didn’t feel comfortable to do so,we had to clean the room ourselves for the whole week. We feel so disrespected and we couldn’t have been more appreciative and respectful to these people. After doing our research we found that the Spanish have taken a disliking to tourists and we can definitely say this is true. We had ONE female receptionist who was lovely to us but we barely saw her. We were dismissed when trying to raise our issues and just kept being told to “come back the next morning”. I’m so disappointed that we’ve spent so much money and time on a holiday that we didn’t enjoy one bit. So, if you’re English then STAY AWAY! Instead,stay in England where we know how to treat ALL people with respect😊

Modern and extremely clean hotel with beautiful pools and roof terraces. Staff are very keen to look after you. Special Room requests made by email were honoured. Breakfast is plentiful and a tremendous choice of everything you need. This was our third stay there and will definitely return again.

The room was small but we asked for another room and they gave us, We were pleased by the services we got there. Room was cleaned every day and the breakfast was good. The location was excellent, so we enjoyed staying there.

Overall it was a good stay. Good location of the hotel, the beach and the city center are not far away, you can do almost everything on foot for the more sporty like me. Food not bad but not much choice. The services offered such as the spa and swimming pool are great for taking a break from a day full of sightseeing. Room very good except small downside the very dusty floor I could not be comfortable and barefoot in my room. Otherwise thank you for the welcome of the hostesses, very kind cleaning lady!

Arrived home today after a fantastic week in costa encantada , Rooms We stayed in a garden view suite newly renovated it was perfect for our family of five ,very comfortable beds small area with table kettle mini fridge and microwave ,huge balcony .it was cleaned daily lots of towels , Pool Our three boys aged 6 12 and really enjoyed the pools,the slides and indoor pool lifeguards were on duty daily. We had drinks and pizza at pool bar which were very good , Food We originally had booked breakfast only but decided to go full board on the second day as the food was tasty with a great selection for all of us. Variety of meats salads,pasta potatoes /chips fish bread and deserts. Staff I found Staff to be very friendly and helpful especially Gail on reception who was especially helpful also a blond lady who I can't remember her name. Area We went to the beach most mornings about 1k from hotel an enjoyable walk with the usual holiday shops on way .we also went to magic Park and go karting which boys really enjoyed. I can't comment on entertainment as we were exhausted most nights happy to relax in the peaceful room.we will definitely return after reading some reviews I was hesitant on booking but so glad I I did.