Guest User
July 17, 2025
Unfortunately one of the worst hotels I've stayed in. I stayed here for 7 nights with a friend. Every single night we were woken up every hour or two by other guests from all directions; shouting, moving furniture around or paying loud music. There are a lot of teenagers staying here to party. I would not bring my family here. I'm not sure how this hotel has managed to get a 4* rating - it is a 3* on a (very) good day. Every aspect of the hotel made me feel like it was cost-cutting and cheap. Staff could not care less and are clearly unhappy. Staff Our check-in set the tone for the rest of the stay. Reception staff did not smile once or welcome us. It felt as though we were causing them an inconvenience. This experience was repeated almost every time we went to the bar, restaurant or back to reception. Staff are clearly unhappy, bored and uninterested. Good service is an absolute bare minimum expectation for a 4* hotel - and so we were very disappointed. Room The room was very basic and dated, but comfortable. They were relatively clean, though we noticed a few hairs in the bathroom when we arrived. The shower temperature had a mind of its own, being too hot one second and the next freezing cold. Those who enjoy cold water therapy will be well served. Towels were changed daily which was welcome. However the bed linen was not changed for the week we were there. This didn't bother us massively, but was yet another example of why this hotel cannot be classified as 4*. We were generally happy with the level of daily cleaning by the cleaning staff. Night times were pretty dire. from around 7pm until 6am there were rowdy, drunk teenagers filling the corridors and their rooms with noise. This was not isolated to just one room of guests, and we found that noise came from both next door rooms as well as upstairs. The result was being woke up every hour or two every single night we were there. Facilities The pool was good, if not a little on the small side - but certainly adequate. There is a pool bar serving drinks and snacks, though this is not available to all inclusive guests (see below), and the loungers were comfortable. They could do with adding a few more loungers. We often had to wait around 30 mins for a lounger to become available. The main bar inside is, like the rooms, basic and dated, and in need of a refurb. Through all 7 days we were there, there was a strong, unpleasant cheese-like stench coming from behind the bar. This smell filled the hole lobby and bar area and by the end of the stay we were getting quite tired of coming down to it. We could not work out where this smell was coming from as they did not serve cheese at the snack bar - we worried it was due to lack of hygiene in the bar facilities. All Inclusive I was looking forward to the all inclusive as I read some positive reviews here. I was disappointed. Breakfast was OK, but lunch and dinner were full of low quality foods with little variety and was very repetitive