Receptionist at night (bald overweight guy), was the worst receptionist we have ever experienced. No welcome, no smile, not helpful. BAD BAD BAD. He made us feel like an inconvenience. Hotel has strange & inconvenient drinks system if customer is 'All Inclusive'. Rooms we were given were average, nothing special. We asked to be moved to a better room which had a view over pool area. This is important, or customers will be looking directly into road and other hotel rooms across the road. The hotel has floors with different standards of rooms. Not all room are maintained adequately. Food is good. Pool area is good. Some of the staff are friendly, but you get the impression that the Hotel does not impress on its staff to be friendly & courteous.