Apartaments Ponent

Good points: Lovely apartment - spacious, modern, and close to all amenities, as well as the beach. The pool is also a nice touch with a nice view. The kitchen has some basic utensils and kitchen wear. Bad points: The customer service is non existent, and the staff were rude and unhelpful. We called the reception one of the days as we had no hot water and there was 7 of us that had to shower and get ready - the guy was rude and told us we need to wait for an hour, and when we told him it was ridiculous he swore down the phone and hanged up. We had one toilet roll for the whole weekend for a group of 7. Also, it’s expected of you to clean the apartment and empty the bins at the end of your stay, however the bin bags or cleaning products aren’t provided. €60 in cash per person is required as a deposit upon arrival, which I thought was a bit weird as we booked through ***********, so why we needed to leave cash… The apartment is then checked at checkout point before you can have your deposit back. Be aware the area is quiet noisy, as there are lots of nightclubs around, however if you enjoy parties this is a perfect spot for you! Overall we’ve had a lovely stay, the city has many pretty spots and things to do and I would be very happy to return, however the customer service really lets this nice place down.