Prinsotel la Pineda

Family of 4 (2 adults & 2 children) stayed here in July 2024 for 11 nights. Had a wonderful bright and modern 1 bedroom apartment. Room cleaning was excellent. Situated just 10 minutes walk from the main promenade. Hotel restaurant is large and has a great selection….plus poolside Prinstruck for burgers/snacks etc. Lots of local restaurants/shops as well. Large Eroski supermarket 3 minutes walk away. Amazing big swimming pool (& 2 smaller pool/splash pool for kiddies)……plenty of Sun loungers. The animation staff (Kasper/Chris/Motse/Robin/Wika) were the best team we ever encountered…..they got adults and kids involved without being pushy. They have tennis courts/football/table tennis/darts. Mini disco every evening and entertainment/magic shows etc. Plenty of car parking around the hotel. Great location to venture to beaches/markets/walking etc. Big thank you to Alberto for assistance with our booking and to Pedres the Manager at Reception. We will be booking again for next Summer!

Our stay at Prinsotel La Pineda in Cala Ratjada was far from what we expected, and we're deeply disappointed with the overall experience. Upon arrival, our room was in a terrible state. We found sand and dirt in the shower, a previous guest's dirty socks under the bed, human feces stains in the toilet and even a dried nasal mucus on the sheets. This was not what we expected, especially at check-in. To make matters worse, the toilet had difficulty flushing, and we had to wait several minutes between flushes, which was incredibly inconvenient. One day, it rained for just a few hours, and the unpleasant smell in our room and bathroom lingered for more than five hours after. I can only imagine how bad it would have been if it had rained more. The noise from the activities around the communal areas was another major issue. Every evening, the noise went on until well past midnight, making it impossible to get any rest before then. Additionally, all the entertainment and activities were in German, which was not mentioned anywhere in the booking process, leaving us unable to enjoy much of what was offered. The room we received was not what we booked. We were downgraded to a room with an outdated bathroom and a terrace overlooking a back alley that reeked of old garbage. This was not the relaxing view we were hoping for. The Wi-Fi was also terrible, with no reliable connection either at the pool or in our room, so we eventually gave up trying to use it. Furthermore, the rules about reserving pool loungers were not enforced, and we often couldn't find a spot because people had left their towels out to reserve them. Overall, we feel completely let down by this experience and definitely did not get what we paid for. We would strongly advise anyone against booking this hotel unless you're into noise until midnight, dirty rooms, and poor service.

I stayed in this hotel and the staff was great, besides the manager of the restaurant. I was planning to stay here every time I would come to Mallorca, but he destroyed our experience. He is arrogant, unpolite and not prepared for this position. He approached us in a rude way and made us feel uncomfortable. We were very polite to him and he could have just talked in a friendly way (since we did nothing wrong, but he wanted to give a recommendation about the dress code). I hope the hotel management realizes that he is not being polite to people and that he needs training urgently (or he should be replaced by someone more prepared).

I like the hotel very much. Its quite even when its busy. Clean. Amazing food for breakfast and dinner, a lot of options. Beautiful area. Nice location near to beach, to the shooping streets and the night life. Rooms are clean and cosy. I recommend it

We had a wonderful stay and cannot thank the staff for looking after us so well… and accommodating us when we needed to change rooms … Pedro Theresa and the other blonde lady with glasses who I could not pronounce her name and also Francesca where just amazing .. all the waiting staff and bar staff where wonderful .. Thankyou for looking after us

I recently spent two week at this hotel with my family, and we were impressed from start to finish. The facilities are excellent, and the rooms were more than comfortable. The staff was very nice and friendly, and the entire hotel had a pleasant, relaxing vibe. What made our holiday truly special though, was the Chris from animation team. He was incredibly kind, professional, and had a great sense of spontaneity that kept the activities lively. Chris really knew how to engage with the guests, organizing events that were both fun and well-structured. We would definitely recommend this hotel to anyone looking for a family-friendly, well-run place to stay.

This was our second time staying at this hotel, and once again, it did not disappoint! The room was spacious, with very comfortable beds, clean bathrooms featuring a large shower, and a balcony offering a beautiful view of the central pool. The food was great—delicious with plenty of options to choose from. But the biggest highlight of this hotel is its personnel. The staff was incredibly nice and friendly, making us feel comfortable and welcome. The most remarkable part of our stay was the animation team. I can't praise them enough! They were amazing and truly made our holiday even more fun and enjoyable. A special thanks to the chief animator, Chris! He was fantastic—getting everyone, both children and adults, involved and entertained. He was friendly, funny, and overall a pleasure to talk to and spend time with. We had so much fun together, and I hope we'll see him again next year! Thank you for a wonderful stay, and we're looking forward to returning!

We came back at Prinsotel La Pineda and everything was so perfect! The food was great, the rooms were clean and we definitely loved everything. Above all, we really loved the animation, Chris and Robin are simply the best! We will definitely be back!

Comfortable rooms, very nice breakfast with a wide variety to chose from. Pool is large and plenty of sun beds (though some people can’t help but reserve unfairly with towels)! Reception staff were friendly and bar staff were efficient and attentive. Overall we felt we had very good value for money. Would be helpful to have some maps and guidance re the locality. Could do with more signage to find block 9! Avoid that block if you can, due to loud music from other hotel…