Guest User
August 24, 2024
Facilities: I don’t understand why the facilities in the room are like this...?
First of all, the installation of the sink is very unreasonable. You can only open the faucet a little bit and wash gently, otherwise all the water will splash out. We had to find a way to lay a towel in front of it to prevent some clothes from getting wet. (As shown in Figure 1)
Then there is the restroom and bathroom. There is no door separating the restroom and bathroom. There is not even a shower curtain. The floor in the restroom area will get wet when you take a shower. If you are afraid of slipping and falling, you have to mop the floor yourself after taking a shower. tidy…
Finally, there is the shower head. It says that if you twist it to the left, water will come out of the upper shower head, and if you twist it to the right, water will come out of the lower shower head. Even if you twist it to the right, water will come out of the upper shower head. I originally wanted to rinse my feet after playing in the sand, but it ended up hurting my body. Just duck and reach out to turn on the shower head button, otherwise you will end up drowning instead of washing your feet...
Hygiene: The room is generally hygienic. Because it has a pure white floor, it will stand out if it is dirty. The mopping is not very clean.
I asked for a baby chair for dinner in a restaurant, and I was dumbfounded... It was obvious that someone only wiped the surface bits and pieces after using it, and did not wipe it carefully. The baby chair was stained with oil. I regretted not bringing wet wipes, so I could only use paper towels to simply deal with it...
Environment: There is no designated smoking area in the hotel. There are smokers everywhere and the smell of smoke is everywhere! The children's entertainment area in the hotel is next to the billiards room. People smoke with the door open, and the smell is very choking. Even the restaurant in the hotel can smoke and smell the smoke while eating... It is not recommended to bring young children. Or if you mind the smell of cigarette smoke, don’t choose this hotel!
Service: They are all enthusiastic and friendly, but there is one thing that makes me unhappy...I was given an afternoon tea ticket, which can be exchanged for two drinks and two desserts. When I went to redeem it on Sunday afternoon, the staff told me that there were still six left to go. , you have to wait for a while, please ask me to come back later, there is only one employee who is busy doing it, I think it will definitely not be able to turn around in a while, so I said to come back in 20 minutes, but when I turned around and waited for the elevator, I heard I called and said that the afternoon tea dessert, mango mousse cake, was not enough, and asked the restaurant to bring it to him... Later, when I went to redeem it after a while, I ordered two cups of coffee, and then told me that the dessert was a fruit platter, and I thought Forget it, the two kids didn’t want to eat the cake. We could all eat the fruit together. I reported my room number and asked him to bring it to the room, but nothing happened...
Summary: I think the most critical reason for some of the above problems is the lack of manpower. They are even dragged out to do sales work, such as working as temporary restaurant cashiers, making coffee and preparing afternoon tea, etc... The cleaning aunt asked them how much they wanted. Even the towels told us to contact the front desk. They were too busy cleaning...
I chose this hotel after seeing the hotel’s introductory pictures and videos and it seemed great, but I was quite disappointed ~
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