GH Palazzo Suite & Spa

Staying at this hotel is a prime example of how expectations can not match reality. I don’t know who and when gave the hotel a 5 star rating, but it’s a complete fake. I'll start with a few things I liked - free parking, good room size, good breakfast (although there are some nuances). However, that's where the positive ends. What I didn't like: 1. THERE IS NO HOT WATER IN THE HOTEL IN THE EVENING!!! After we discovered this, I called the reception and received a recommendation to open the tap for 5 minutes and wait. This did not help, then the reception simply said “sorry, this is the maximum water temperature in our hotel in the evening.” The water was cold. How can this even be? 2. The room is shabby and poorly cleaned 3. There was an unpleasant smell in the bathroom 4. The hotel is advertised as a "spa hotel". The spa is open with very limited hours and costs €40 per person. The indoor pool or sauna is not available to guests free of charge or during hours when the spa is not open. 5. When arriving at the hotel, no one told or showed what was available in the hotel. You have to ask everything yourself. 6. The gym is located in the basement with old equipment that is not very functional. 7. At breakfast, all egg dishes that are not on the buffet are paid. There is only scramble on the buffet. 8. Water was flowing from the ceiling in the corridor

Central location of the hotel, good breakfast