Residence Inn Hotels in Livonia

I stayed there 2 nights and I consider it the worst Marriott experience I've ever had. That's saying a lot since I've been a Marriott Elite member for over 35 years. I requested a top (4th) floor when I made the reservation as I wanted a quiet room. Since I'm 75 with health issues, having a good night's sleep is important to me. My longtime friend (also in her 70's) was along as we were going to visit Greenfield Village and I knew that would require some walking. Unfortunately, I was given a 2nd floor room when I checked in. It was difficult to unload the car as the parking lot was poorly lit unlike two other Marriott properties that were nearby. Walking to the room we had to pass dirty laundry in the hallway. (That wouldn't be picked up until the next day.) It resembled more like a dorm than a hotel. I could tell the hotel looked worn out and was need of an upgrade. It was not the typical Residence Inn that I'm I used to staying at. I later learned that renovations to the hotel had been delayed for several years. At 4:45 am of the first morning, I could hear loud thuds from the room above me. My friend could hear it from the other room too. The noise eventually stopped but resumed later. I went down to the front desk twice to complain about the noise. I was told there were no other rooms available for the second night. Later in the morning we went to Greenfield Village although we could have used more sleep. When we returned in the afternoon, we wanted to get some rest but once again we heard noise from above. I made a return trip to the front desk where I met Andrew. He was very caring and the only hotel employee to apologize for our difficulties. Andrew was able to find a room on the top floor, something no one else could or would do. Although the new room was quiet, there were problems with it. The toilet was leaking so we had put towels down on the floor. It was disgusting especially for my friend. The only problem we had with the first bathroom was that the toilet ran all the time. Also, two of the lights didn't work in the new room. During one of my visits to the front desk, I overheard a guest report that water was leaking from the ceiling of her room. That didn't surprise me. All I wanted was to have a pleasant, restful, and stress-free hotel stay with my friend but Marriott failed us.