Best Hotels near Greenmead Historical Park, Livonia

I recently stayed here due to power outages in the area. I expected a decent stay since this property is fairly new. However, in this age of COVID, our room wasn't clean. The shower pan was dirty and stained and there was hair at the bottom. There was also visible dirt and hair in the sink as well as on a towel. We called down to get the bathroom clean (knowing they were sold out so no other rooms) and were just referred to a voicemail for the manager. Not one person offered to come up with a disinfectant or anything. Aside from the lack of cleanliness, the hotel had shotty construction. There are switches that don't work, the lights flickered and there were cracks in walls. There is also no sound barrier between the floors so we had to hear the people bouncing around all night which is something I expect from a cheaper place. There were signs that stated no smoking but you could smell it coming off the elevator....The only positive was the included hot and cold breakfast but I won't stay or recommend this place for someone to stay again. Overall, disappointed.

The room is large, clean and breakfast is OK. However, there is nothing near the hotel. There is a mall in the place where you can walk. There are also many restaurants nearby. It’s only from the Detroit airport that it’s only for rent.

We needed to find a Hyatt the was located near the airport, Ford Museum, and the River Walk and this place was the place we were looking for. Each place was located within 20 minutes of each other to keep our car time to a minimum. The front desk girls were kind, happy, and helpful - always with a smile on their faces. The hotel has an indoor pool, exercise room, and a great free breakfast that was not your typical cold foods and juices. Eggs, sausage, potatoes, waffles, fruit, and the list goes on. If we come back to Lavonia, we will be staying here.

NOTE: I have previously incorrectly posted this review referencing Holiday Inn Express Romulus/Detroit Airport, an IHG Hotel. And, I apologize to Holiday Inn Express. Therefore, I am resubmitting this review for the intended establishment: HOLIDAY INN DETROIT METRO. AIRPORT SHUTTLE EXPERIENCE: Several guests including myself arrived the same time via hotel airport shuttle. Shuttle driver was very polite, courteous and respectful. However, upon arrival at hotel, no one (staff) was present at the front desk and/or lobby area. We waited for approximately 10 minutes before a staff appeared from back office. With a very solemn/cold facial demeanor we were individually checked in. No welcoming remarks, etc. It was an overnight stay for me since I was connecting flight to Japan the following day - London/Detroit/Japan intinerary. RESTAURANT - FOOD SERVICE & FRONT DESK EXPERIENCE (Morning of following day) Basic western breakfast (limited selections). Restaurant staff was rather abrupt and rude by advising me that I must pay her a “gratuity” fee since my breakfast was complimentary (As an option, IHG Diamond status guests receives complimentary breakfast). I was rather uncomfortable with this encounter. I immediately brought this issue to the front desk staff about the gratuity issue. Unfortunately, she bluntly told me that it was “NOT HER CONCERN” and that any gratuity issue/concern was with the restaurant and not the hotel’s. From my observation/assessment of her demeanor, tone of voice and body language, she basically conveyed an “I DON’T CARE” indifferent attitude. As an IHG Diamond status customer, I expected a higher quality of customer service experience based on the highly commendable reviews posted in the IHG Review website. Unfortunately, it was an extremely “SUB-STANDARD” experience to me. Personally, I ABSOLUTELY DO NOT RECOMMEND THIS HOTEL even for an overnight stopover. The treatment I have received was so degrading/humiliating compared to the highly commendable excellent customer service experience I have received from other IHG hotel establishments. Overall, I have perceived that the staff I have interacted with were extremely INDIFFERENT and very deficient in providing proper customer service. Further, it was also unfortunate that my candid review (similar to this review) was never posted by IHG after my submittal within a timely manner.

Overall, the hotel is clean and well maintained. However When we arrived to check in, our room was not ready until around 3:25 PM which was very disappointing, as we were very tired from driving long hours. During the night, the cleaning guy at the lobby was very noisy, speaking loudly on his phone speaker, while we were trying to relax and have coffee, thus we left the whole lobby for him and went to our rooms.

In town for a family visit we stayed at this hotel for the first time. One of the best in the area. Check in was quick and seamless. Our room key was ready at arrival. Mike at the front desk was extremely helpful with any questions I had regarding our stay. The room was clean and bright and quiet. Beds were comfortable as well as the pillows. The room had plenty of amenities to make you feel at home and if you needed anything cleaning staff was available to provide. Modern shower with good water pressure Excellent breakfast with many items to choose from and Clarice was there to keep all stations well stocked. If your going to stay in the area this is the place. Very competitive pricing

I only spent 1 night here, and I was kinda prepping for a typical sort of crappy motel. Is it a luxury hotel? No, no one is gonna confuse it for that. But the room was comfortable, the wifi worked, the shower was fine, AC worked well and maybe most importantly for an airport hotel, the price was reasonable and there was a shuttle available. I really couldn't have asked for anything more in an airport hotel, frankly every major city should have this as an option and sadly that's just not the case, far too often you're in over $100 for the same room or worse. Of note, I clicked ”yes” an outdoor pool is available, but in reality their pool is totally out of commission. Didn't bother me, and in the upcoming months it won't matter, but if you wanted to take a dip, you can't.

Although we did not stay at the hotel, we attended a cocktail party today for a family wedding. I want to say that this far exceeded our expectations. The manager Megan was the person who ran the event and she was outstanding in every way. She made us feel so welcome and spoke to each of us multiple times to make sure that we were never left with empty glasses. A few of the others had met her during breakfast they said, and she remembered them when they entered the party this afternoon. Now that is impressive! She was everywhere and went above and beyond. But I want to mention specifically that my grandson was very hungry and food was not included. Megan offered and went and turned on the fryers in the kitchen and made my grandson a side order of French fries even though the kitchen was closed! Now that is hospitality!!!! Next time we come in town we will stay at this hotel and we hope that we will get to see Megan again. We may even come in just to see her for breakfast tomorrow morning.