The worst part of the hotel is the actual rooms. Outside it seems nice and I’m sure people have had good experiences. Unfortunately we had several complications that made this not the case for us. Our first room, the toilet broke. They fixed it but the room smelled horrendous from whatever they had to do with the pipes. They gave us a new room. The hotel is very spread out (if you have mobility issues or cannot walk over stone surfaces, you may want to rethink). We walked several minutes to reception to get the key only to be told the person with the key was outside the room. We walk back, no one is there. We were leaving for a tour so we left our stuff in the smelly room and were told it would be moved to a new room. We come back and are given the keys to the new room and told our stuff is there. It’s not. It’s in the old room which is locked. We walk back to reception. This happened several more times before the problem is resolved. There are no phones in the room, so what could have been a quick phone call was instead multiple walks to and from reception. After the tour, I just wanted to lay down and relax but the new room was filled with mosquitos. We had to spray the room and leave it for at least an hour. The pillow case and duvet were so stained, I had to check with the cleaner to make sure the room was actually clean. Also, the electricity regularly cut in and out without warning. It is a very beautiful location. The restaurant on site is very nice and I would highly recommend that! The staff were all very friendly and genuinely wanted to help just had poor communication with other staff. Everything outside of the actual room was lovely.