Garni Bellavista

The hotel was extremely below standard for a 3 star rating and I feel we were totally misled by the travel company giving it this rating (also shown as 3 stars on the website). Our twin room was not fit for two twin beds. They were jammed together and even then the bathroom door would not close unless one of the bedside tables was at 90 degrees. Every morning, the windows all accumulated huge amounts of condensation and left puddles on the floor and window cills. We had to use our bathroom towels to soak up the puddles. We did open the windows to ventilate the area, but when the temperature is - 10°C, it quickly makes the room very cold. There were no heating controls in the room and no extractor in the bathroom. The room always smelt of damp and my daughter and I have both come home ill which I believe is as a result of the damp room facilities. We were disturbed on two occasions by the cleaners just walking into our room without knocking. It was only on the last morning that they provided a 'Do Not Disturb' sign. The evening meal (taken at the sister hotel ~ The Portovesco) had to be chosen the night before which is not acceptable, but the food quality was excellent. When you are eating a meal, the last thing you want to do is think about a menu for the following night. Also, no wine/drinks list was provided at the table, so I felt a bit conned buying a bottle of wine for €22 when I could have bought a carafe for half the price. At the Bellavista, you had to book a time slot for breakfast. The food which had to be pre~chosen at the beginning of the week was put out on the tables at 7.00 am, so when you sat to eat it, (we are latish risers), it had been sitting in the sun the meat/cheese was warm, curling at the edges and the yoghurt was warm temperature. The ski lockers which we could use at the sister hotel had the benches outside for boot changing, whereas the Portovesco had indoor facilities, so we felt like the poor relations. This accommodation is definitely NOT 3 star. It is more like a guest house ~ there is no soundproofing between the rooms and the communal areas and you could hear very easily conversations carried out in the corridor outside the room which were disturbing late at night and early in the morning. The reception staff were unfriendly and did not offer any help us with our bags or offer to tell us about any of the hotel or sister hotel facilities. I have to say though that the two waitresses were friendly and helpful and served both breakfast and evening meal in the sister hotel. The sister hotel was lovely, and I cannot understand how the Hotel Bellavista would allow any association with this sub standard accommodation. If you are looking for basic guest house accommodation, this could fit the criteria, but it is definitely not 3 stars and I can only assume that the association with the sister hotel gives it the rating.