Alexander Charme Hotel

This hotel is no where near 4 stars; it is a mere 2 star at best. Very disappointed in the service my family and I received at this resort. From the beginning there was little or no communication from the hotel when we booked. We did not receive a receipts for the payments made. They messed up our reservation and gave us an incorrect room other than the one we booked and so we were 1 bed short and forced to share beds. Even though they made me pay for the full amount. Then there were the operational issues: The Television did not work - and no one bothered to check it until 2 days later we had been asking for help. The in room telephone did not work. You could not call the reception. Breakfast was a disaster. We stayed 4 nights and we could not get seats most mornings even though there was ample space - the tables were not set and many dirty tables were left. The food at the buffet always seem to run out and there were not enough waiters to attend to everyone. One morning we had to set our own table. The food was mediocre. While the front office staff were polite we never saw anyone from the management team come to inquire about the issues we had. After all that money that we paid we had to pay 25 Euro to use the Spa. Very poor. Overall, the hotel was woefully underwhelming and the service has a far way to go to become 4 stars.

Price performance is not right at all at the hotel. Far too expensive for what it offers. In addition, you have to pay extra for the use of the wellness centre, which I find a "cheek". A no go for a hotel that claims to be a charm hotel. The cleanliness is ok and the dining room too. The hotel is unfortunately a bit out of the village on foot. The hotel is right next to the bus stop. To summarise, this is disappointing. We will definitely not visit the hotel a second time. The stay was disappointing

Absolutely delighted with my stay! The rooms were impeccably clean and not overworn, a testament to their commitment to quality. The staff were incredibly friendly, going above and beyond to ensure a pleasant experience. But the highlight was undoubtedly the breathtaking breakfast view, which made mornings truly special. A truly memorable stay that I would highly recommend to anyone seeking a delightful getaway.

We stayed in the hotel for 4 nights. Although the hotel is a little out of town it is very close to Mottolino chair lifts. The food was really, really good and well presented and delivered by a very enthusiastic staff! The staff are the hotels best asset and nothing is a problem to them. Very friendly and engaging and genuinely seemed to be happy doing what they do. Rooms are relatively small but suited our needs! Bernard Birt & Family.