Guest User
January 29, 2024
We were pleased with new refurbishment of the hotel rooms, which now looks modern and is of a very good quality. We appreciated the bathroom ammenities as well as the hot water catlle for coffee/ tea. Also the new building was a nice surprise for us. However I have few things I`d like to point out. First, we were missing some towel hooks or hangers in the bathrooms. That was quite uncomfortable. Second, anytime we took shower, water was on the whole bathroom floor, even though we tried to shut the shower door tight. Very unpleasant. Third, we didn`t like the breakfast system, which I believe was implemented during Covid-19 epidemic, but isn`t needed anymore. It was very uncomfortable, not everyone speaks Italian or English, the food ordering was sometimes chaotic, for some adults as well as for children. Also the choice was every day the same and not very large/ various (couldn`t there be a change in e.g. eggs preparation style?). I travel a lot at work and this breakfast style is unacceptable at such hotel like yours. This is a strong reason why we want to choose a different hotel next year. Other than that, staff was very nice a helpful (especially at reception and the Slovakian waitress - I`m sorry I don`t remember her name), hotel looks much nicer after the refurbishment and the stay in overal was nice. Only the three above mentioned things didn`t make it 100%.