Best Hotels near Roby, Liverpool

Went back this hotel after a break of a few years for a tribute night with family. The rooms were quite decent on the top floor but the service was absolutely shocking in every aspect of the hotel. I don’t think we would return to this hotel I’ll explain….. On arrival we dropped out bags in the room and went downstairs to the bar for a few drinks - every single draft beer/lager was off and only bottles were being sold. This was really dissapointing there was no explanation from the bar staff who all appeared very miserable. Next we went downstairs to the party room and waited in the foyer with others and the beers were all off again on this separate bar too. Then I ordered some drinks and was told “we are only taking cash”. I asked why and the bar man said the card machine had broke. I explained I had no cash on me to which he replied I would have to get drinks upstairs! This wouldn’t be that bad but it was up 3 flights of stairs and a real inconvenience for the whole night having to go upstairs to pay for bottled drinks. Anyway after waiting for a minute a few people began to complain and a young man with blonde hair came behind the bar and I’m not joking shouted at everyone waiting “the card machine is off if you want a drink go upstairs” very rudely. One woman asked to speak to the manager and he actually shouted “I am the manager” very rudely - no apology or help or anything. It occurred to me after that they could have just charged the room or charged the table but nothing was offered or any help given he was clearly under pressure and his customer service was absolutely shocking everyone was gobsmacked! So the night went on and the disco finished at 1 am I think but bizarrely the bar in the hotel shut an hour earlier so we couldn’t have any drinks for the last couple of hours as the card machine was off all night ! You couldn’t make it up…. The disco was good fun, meal nice but then a gain in the morning the service let it down. Went down to breakfast and was told our room hadn’t paid for breakfast - we stood at the entrance whilst the woman greeting us walked off for about 10 minutes came back and just said “follow me”…. No apology, explanation or anything and yes we got breakfast which was actually not bad. The service was so poor it did actually really dampen our stay and I think most people were annoyed to…. Mistakes happen but you only want a smile, apology or explanation and instead we were spoken to almost like a visit to “Karen’s diner” . I’ve attached a photo of the state of the bar too!

For me this was excellent value for money to stay on a match day. The room was huge and I do like the old traditional look of the rooms with a huge bathroom along with substantial tea and coffee facilities. It is right in the city centre and although I couldn't check in early they were able to store my luggage securely while I wanderd around the great city

we came back from an event approx midnight. asked for 2 glasses of red wine at the bar. staff member offered us a number of bottles . we picked one, she opened it. then the duty manager turned up and said that this wine wasn’t available by the glass only by the bottle. ( which was £55) we explained that we were offered this option by the bar staff but he still said no. bar staff then had to put the cork back in the bottle. we asked how they could do that when it could only bought by the bottle and no customer would buy a bottle of wine that had already been opened. no change. out of courtesy to the bar staff we agreed to pick another red wine. turns out they only had one glass left of that one and no spares . therefore we ended up with our 3rd choice option. this all took 45mns from order to serve. some of the worst hotel service we have ever had.

The room was clean and the service was good

If you want to conquer Downtown Liverpool by foot this Hotel is your perfect base camp. Located on Mount Pleasant the is a sight to reach whithin walking distance in all directions. The rooms are kept simple, but have everything you need. The staff is friendly and helpful, and although most of the guests are young travellers it is a quiet place, so you can have a good nights rest after your days on the streets of Liverpool. You should definitely start your day with a breakfast in the very uniquely furnished Restaurant/Bar. You'll be greeted by the most lovely Denise, who will fulfill your every wish. And while enjoying your coffee and planning your day you should ask her about the poins of interest wihtin the city. She may also provide some interesting facts about the histoy of the building you are staying at... you'll be surprised.

The room was spacious with good beds. The shower was OK. It was heavily, but we had a good sleep. But breakfast was dramatically WERE! According to you can be up to 10 a.m. but it is not. On 9.45 everything was on: no bread, no eggs, no plates, no cups for coffee, etc. At the request, it was first sought a lot and said that everything was on because it was so busy!! Duh you know how many rooms are booked, that's called planning. The so-called manager did not do anything, only wearing the title. There are no food in the vicinity! Tisse that the other hotels are pieces more expensive but for 110 euros per night you can expect more service than you expect!

So, to start with the main thing for me when I stay somewhere is the staff and service and this is why I'm rating this hotel 5* stayed for 3 nights with my mate and was blown away by the reception staff, friendly knowledgeable and nothing was too much trouble. I'm rubbish with Google maps so was always asking directions to things and everyone was really helpful. To the room, we stayed in the Yellow Submarine, massive room, biggest I've ever seen, a few little niggles but probably just me. A bin in the main room would be super handy as only a tiny one in the bathroom. My mate loved the jacuzzi bath but I prefer a shower and although the actual shower was fab I was like Bambi on ice in the tub, so much so I had to stand on a flannel, I know the jacuzzi is the main thing but some kind of shower mat would be handy as super slippery tub! Location was perfect, so central and despite being threshers week and a LFC international home game we were not disturbed by any late night noise at all. Thank you for a brilliant stay and would not hesitate to recommend this hotel

The studios, are ideal for a visit to Liverpool, approx 10 minutes walk from Lime St Station, check in was very good we arrived about 1.30pm for a 3pm check in and we were able to check in early, but even if we couldn’t at least we could drop the bags off, the studio is compact with everything you need for your stay, even a ironing board and iron were provided plus a hairdryer, and an excellent fan, as it was warm in the room when we arrived, everything was provided for you to cook meals if you wanted to in the kitchen area, pots pans, crockery and cutlery, the fridge was a bonus, appreciated the free waters and Pepsi Max in the fridge, also a kettle and coffee, tea, hot chocolate sachets, really enjoyed our stay, and will definitely return in the future.

Beautiful hotel

I cannot recommend the suites enough for a wedding day. Alison is absolutely amazing she is so friendly and very helpful at all times. whenever I had to email her over a query her response was always fast. The wedding day itself ran perfectly. Everything was perfect from the ceremony, to the photographers choices for photos, Lee the DJ was brilliant. All staff were so helpful. The buffet was so nice. We literally had the best day ever and could not have asked for anything more. Thank you all again Mr and Mrs Long