Top rated hotels in Liverpool

Crowne Plaza Liverpool City Centre
4.3/5114 Reviews
The Docks
Such a shame the staff attitude lets this property down. Drove to the front door and the elderly doorman quickly disappeared when he noticed my car. I took out my own luggage, parked and bundled myself through the main door! He appeared after I entered the lobby!! Went to reception and waited (it was quiet) - it seems the standard welcome is “are you okay?” - not warm or welcoming at all. Smooth checkin, went to the room & found another persons bag there. Came back down - no apology!! - just the offer to change to another room. Room itself was clean, comfortable and nicely decorated - well maintained. Lobby bar service was efficient but not special. After my late evening I arrived back at 1:30am - staff sitting on the back counter at the front desk. Made no effort to stand up. Ordered late night food at the desk, no menu available, told only pizza or soup, chose pizza. Hot and tasty. Checkout - not busy but again “are you okay?” was the question when I’m standing there with suitcases. No smile, no thank you for staying or welcome back. Maybe this is what CP wants..I don’t know, but I expected a little better. Shame because it’s a lovely hotel, with great potential if the staff step up their game!

Frequently Asked Questions

Hotel Information for Traveller

Number of Hotels3,165
Number of Reviews8,854
Lowest PriceNZD 63
Highest PriceNZD 2,795
Average Price (Weekdays)NZD 344
Average Price (Weekends)NZD 519