Room was very noisy, +2 single beds. I haven’t slept in a single bed for years and obviously couldn’t sleep!! The room itself was clean and tidy but on the main street so loads of noise throughout the night. My biggest upset was the staff in the restaurant and the bar, as I sat there for 20 minutes waiting to be served with my partner. I asked if anybody was going to come up and take our order. I was told somebody would come over, another four customers went to the bar and got served whilst the girl just looked at us!! I complained to the duty manager, Who spoke to someone, it took another 5 to 10 minutes for somebody come over and speak to us!! This was a young girl, very nice, but had nothing to do with any of the waiting staff. At that point we just left!! we were spoken to by the assistant manager from the bar. He offered us two drinks to take to our room, but the point was, I was waiting to get a drink to sit to have a nightcap with my partner after a very nice evening out, they just didn’t seem to understand the problem we left this morning will not be going back, which is a great shame because it’s ideally placed, but I feel service is everything!! and it’s something that is sadly lacking at the hope Street hotel.