Uno by IStay

Absolute scammers - do not use them! In May 2023, we booked a 4 bed apartment in Liverpool for 10 people. On the morning we were setting off they emailed to say that due to unforseen damage left by the previous occupants we couldn't stop there & were forced to go to a 2 bed apartment they provided nearby. We had no choice but to accept as it was Grand National weekend! The alternative property (supposed to sleep up to 11 !) was an absolute dump, with no equipment or facilities to cater for any number of people let alone 10. We went to the property we had booked and actually spoke to the current managing agents who confirmed that there was no damage to the unit but also that IStay had last control of the property in July 2023 ! After that date IStay didn't cancel any of the bookings but clearly from the history of reviews have been using the same ploy with everyone. Now pursuing through Airbnb as IStay are ignoring contact, haven't offered a refund / reduction & haven't even refunded the £300 security deposit! We have video evidence to prove that we left the place cleaner than when we arrived! Avoid IStay Liverpool at all costs!

We had the same experience as many others have reported. Booked 4 bed/4 bath in Fenwick St a year ago. The morning of the booking they advised there was damage to the apt so they’d have to move us to Water St. This was a 2 bed/2 bath and very poor quality. We had no choice but to accept as was Grand National weekend so everywhere booked up. They sprung on us last minute a £300 damage deposit and we couldn’t get entry code without paying. The damage was all a lie as iStay haven’t owned the apartment since last summer. We haven’t received any refund or our deposit returned. They’re no longer answering emails or phone calls.