Base Serviced Apartments - Sir Thomas Street

We normally stay in hotels but thought we would try something different and stay in this apartment on sir Thomas street in Liverpool.but will definitely be in hotels next time 1. Pickup of the keys is a 15 min walk from the apartment. Yes we are told this but it is still very frustrating 2. Very smelly. The corridor is very smelly. We had to hold our breath going up the stairs. I can’t place what it is. Urine?poo?stale smoke? I’m not sure but whatever it is. It’s not nice at all. 3. Very noisy, yes we are in a city center so it’s going to be. But the apartment windows are old and outdated and have no sound proofing whatsoever. There was 2 old lady’s crossing the road and we could hear their conversation.which makes it hard to sleep when people are walking back from night out 4. Doors slam, there is no way for the doors to shut slowly. As soon as you let go of an open door it slams shut and is very noisy. The front door is very heavy to, which makes it hard to open when got luggage and bags. 5. We stayed in apartment 2 and it was very poor. The wardrobe has a slit in it, holes in walls. One of the dining room chairs legs was broke. The toilet was constantly trickling so was hard to sleep as they are en-suites. 6. The tv. To top it off the tv didn’t work. We came as a family so was planning on watching movies etc. and the tv didn’t work. There was sound coming out but no picture. We rang the offices but they were shut so we rang the other number and he did come and look at it for us and the following morning he sorted us out with a new one. The guys at checkin are very polite and have really good customer service but the quality’s were just really poor. Wont be staying again

Lovely apartment, very clean and great area. Only downside is, there is no free parking and there is no lift/elevator, being with a 5 year old on the top floor and walking 5 flights of stairs after a long day and carrying cases etc isn't ideal. We booked an apartment with 2 double beds and 1 single and ended up with 2 double and a pull out couch which was a massive let down but other than those, it's a great place.