Citadines City Center Liverpool

Excellent location and a very spacious room. Theres a gym too. The service provided by the lady who checked us in was bad. She didn’t brief us on anything at all. Just processed it. Later that day, we sat at the cafe and noticed another Recep lady briefing a couple she was helping to check in. Talking about the gym, laundry area, nearest Tesco etc. On the first day at about 6 pm, I noticed my room was still cold and called the Recep. Unfortunately the same lady who checked me in earlier answered the phone. She just gave vague directions on how to on the aircon and I told her I already did that for hours and adjusted the temp to 26 but it was still freezing cold. She didn’t bother to help further even when I called two more time. Later at about 1 am, I woke up freezing cold and called the Recep. This time a guy answered and readily said he will come and check the air con for me when I told him the earlier gal didn’t help at all. When he came up, he realised that the aircon was on AC and not heating mode. And reset it for me. Thank God for him. Learnt from my phone that the temp was 4 deg that night due to some cold front and rain. I had suffered 6.7 hours of freezing cold because of the laziness of the other lady earlier. Not happy about it. Very unprofessional and unbecoming of service staff.

Hotel location is perfect center of everythink Room so big and have everything you need Also you can get coffe in lobi 24 hour 

The location of the hotel is incredible which is in the heart of the city centre!

Good locotian, and easy go to liverpool university.. Price are very best.... And many shop nearby

It is a nice hotel, I had a problem with the cleanliness of my room but the staff fixed it and very were apologetic. Otherwise lovely

Great location in Liverpool with friendly/helpful staff and clean facilities.  We were able to wash/dry clothes with free self-service (we brought the supplies).  

Convenient and new

Stay for 4 nights the 1st week of Sept. Location is good, the centre of everywhere! Room spacious with kitchen which is so convenient. Reccomended!