Wanderer61466323392
June 10, 2024
Worst hostel I've ever stayed in - avoid at all costs!!! I rarely leave bad reviews, but this hostel is so poorly managed it's shocking. My fellow travellers in my dorm room were also fooled by the fake positive reviews on *********** and google maps and regretted the decision. EXTRA Charges: First of all, there is a £3 charge for a bath towel which is totally unheard of, as well as a £2 or £3 charge PER ITEM to store your luggage - see attached photos for their price list. ROOM: I was in a four-person dorm with a private bathroom, but the room was much tinier than it seemed on the photos on their website; there was barely any room to unpack my suitcase in front of my bed. One of the lockers has a broken door. The room also has no windows and just a tiny (and very dirty) sealed skylight, and it was very hot and stuffy at night. There was a very dirty electric fan which was broken and it took a lot of convincing to get it replaced after the first night. The enclosed bathroom had a tiny shower with no room to put any toiletries down, and you can see from the tile there might have been shampoos offered in the past but it was removed. Negligence: It's fair to say it doesn't even offer the bare minimum one expects from a hostel. And I was in town for the weekend for a big game, otherwise I would've left after the first night. What's worse is the negligent management. I was having a medical issue and was told there would be someone at the front desk 24 hours before I went to bed. But when I woke up early (around 6) the next morning, hoping to go for a walk at the docks for some fresh air, I found the main entrance was locked and there was no one at reception at all! If I needed emergency medical attention they would have to break down the door. What if there's an emergency such as a fire? The only slight redeeming factor was the location is convenient. But Liverpool City Centre isn't that big and public transport is good, and I wish I stayed elsewhere as this hostel was a blemish on my entire UK trip. I later found out this was a chain and even had a location in London, no idea if it's as bad. But Liverpool as well as its travellers deserve so much better.