My recent stay at Premier Inn was made truly memorable by the exceptional service provided by one staff member in particular, Phil. Upon arrival at the hotel, I was feeling distressed, but Phil's compassionate demeanor immediately put me at ease. Not only did he provide a warm welcome, but he also went above and beyond by offering me a complimentary drink, which was a thoughtful gesture that truly brightened my day. Phil's ability to turn a stressful situation into a positive experience highlights his exceptional customer service skills and reflects greatly on the Premier Inn brand. I cannot thank Phil enough for his kindness and professionalism during my stay. Also want to thank the other member of staff Callum who very polite and friendly.