Premier Inn Liverpool City (Liverpool One)

Perfect location, clean and good sized rooms, service a little moody and potentially overworked so snapping at customers but kind and helpful overall

Very convenient and easy to get around. There is even an Amazon locker on site. The breakfast options are decent. WiFi is slow however

Really enjoyable stay. Clean room, good customer service.

The only good thing I can say about this hotel is that the location was great. Upon checkin we found the self service check in machines useless, after paying my money for the room it wouldn't activate room keys so I spent 20 minutes waiting for staff to help me access my room keys. There was a queue of atleast 10 people waiting for help. On first inspection the room looked ok but when I pulled out the pull-out bed from underneath the double bed it was absolutely filthy, so thick with dust you could write your name in it. I asked the cleaning lady in the corridor if she would mind cleaning it and she gladly did, but I was surprised she wasnt shocked at the state of it she threw on top of it and hoovered it. I took videos of how dirty it was. We had a 3 night stay and not once was the room cleaned and if you wanted fresh towels you had to ask reception but no point as they are never there. The electricity kept going on and off in our room so i had to put a peice if cardboard in the card thing beside the door as we coulent watch tv our even charge our phones. The service in the bar was terrible. The bar staff are also on reception so you could be waiting a while depending on what service you need. There is no cleaning staff on a regular basis, there was a pizza box on the floor near our room for 3 days before it was removed. I wouldn't recommend this hotel to anyone. It was the first premier inn I stayed in and I'd hate to think they are all the same.

Check in at the self service machine is a joke, error messages on every screen customers are using, no one on hand to help. Breakfast was ruined as the bacon and sausage were overcooked, fried eggs were undercooked, mushrooms had a funny taste. Beans and tomato were ok. Bedroom needs to be checked after'cleaning' packet of tablets by the bed !!! Really disappointed with this hotel was looking forward to my stay and looking forward even more to a nice big breakfast, both ruined