Heeton Concept Hotel City Centre Liverpool Reviews
Heeton Concept Hotel City Centre Liverpool
James St, Liverpool, United KingdomView Hotel Details
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Heeton Concept Hotel City Centre Liverpool Guest Reviews
4.2/5
Very Good
129 review
Verified reviewsLocation4.5
Amenities4.0
Service4.1
Cleanliness4.3
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All reviews(129)
Positive reviews(26)
Reviews with photos/video(6)
Great location(10)
Clean and tidy(8)
Awesome rooms(8)
Awesome stay(7)
Comfortable bed(5)
Friendly owner(4)
Negative reviews(3)
McDonald_
King Room
Stayed in Nov 2024
Travel with friends
1 review
Outstanding
Posted on Jan 7, 2025
The room was spacious, impeccably clean, and thoughtfully designed with modern amenities. The bed was incredibly comfortable, ensuring a great night’s sleep after exploring the city. I particularly appreciated the small touches, like the complimentary tea and coffee and the city view from my window.
The staff were friendly, attentive, and always eager to help, making me feel genuinely welcome throughout my stay.
Sebastian Białek
King Room
Stayed in Jun 2024
Business travelers
1 review
Posted on Jul 16, 2024
I WAS VERY DISAPPOINTED AND SURPRISED BY SUCH TERRIBLE SERVICE. VERY NOT NICE. YOU CAN'T OPEN THE WINDOW, THE AIR CONDITIONING DOESN'T WORK, IT'S A BLAST NEVER AGAIN, they could have informed you that this was the case, you couldn't stand it!!!!
Response from Property: Dear Sebastian, thank you for taking some time to write a review for us. Unfortunately you stayed during our air-conditioning refurbishment, we had our system replaced to a brand new one. This did come with some problems for us and I can only apologise that you were with us during this time. I hope you will come stay with us again to give us a chance to improve your impressions upon us. Kind Regards, Sophie
Carol A Wink
King Room
Stayed in Dec 2024
Couples
1 review
Amazing
Posted on Jan 9, 2025
We arrived early and just wanted to drop of our bags but the lovely young receptionist said our room was ready so we could check in immediately. The room was a good size , comfortable bed, small bathroom but a really good shower . Very good location just across the road from Albert docks.
Only gripe was the lifts , one was out of use and the other remaining one was so slooooow.
Guest User
King Room
Stayed in Nov 2024
Travel with friends
1 review
Outstanding
Posted on Jan 2, 2025
The most perfect location: bang in the city centre but also super close to the Docks. Warm welcome, friendly staff. The restaurant was closed during my stay but was still provided with ice for my very spacious king room 😊 Thank you x
Jasvir
King Room
Stayed in Aug 2024
Solo travelers
1 review
Posted on Sep 4, 2024
To me first impressions for anything in life are imperative. Imagine my surprise when I found clutches of hear in the bath and the toilet seat.
Having gone down to reception to report this and confirm the room had been attended to. Initially I was told yes however, within seconds I was informed that the system had been down and that my room may have been missed. I was not offered an apology but I was asked if I would like to help myself to a drink from the fridge to compensate me.
Response from Property: Dear Jasvir, Thank you for sharing your feedback. We sincerely apologize for the oversight and for not meeting your expectations during your stay. Cleanliness and attention to detail are extremely important to us, and we regret that your room was not up to our usual standards. We will be addressing this with our housekeeping and front desk teams to ensure such instances are avoided in the future. We value your input and would love the opportunity to provide you with a much-improved experience on your next visit. Kind Regards, Marta
Clinton Pelumi
Accessible King Room
Stayed in Jul 2024
Solo travelers
1 review
Outstanding
Posted on Aug 22, 2024
The hotel is very neat and in a good location, I will recommend to anyone because I’ll definitely stay again.. 5⭐️
Response from Property: Dear Clinton, I appreciate your lovely review, and I am so pleased you will recommend us. We can't wait for you to stay with us again, we hope it is soon! Kind Regards, Sophie
ChewieWins
Accessible King Room
Stayed in Feb 2024
Solo travelers
3 review
Great
Posted on May 31, 2024
Useful place to stay for nearby convention meeting. Very clean and all I needed.
Response from Property: Dear ChewieWins, thank you for taking some time to write us a review, I am glad that our location was perfect for the needs for your stay. I hope you will come and stay with us again! Kind Regards, Sophie
Guest User
King Room
Stayed in Jun 2024
Couples
1 review
Posted on Jul 31, 2024
Arrived at hotel to be faced with a young family bringing all there belongings into hotel for emergency accommodation,not what I want to see when I’m a paying customer,Liverpool city council use this hotel for emergency accommodation this should be explained in reviews so be aware
Response from Property: Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Our goal is to provide a comfortable and welcoming environment for all our guests.We appreciate your comments and will use them to continue improving our services. If you have any specific concerns or suggestions on how we can enhance our guest experience, please feel free to reach out directly.Thank you again for your input, and we hope to have the opportunity to offer you a more enjoyable stay in the future.Best wishes,Olivia
Anonymous User
King Room
Stayed in Jun 2024
Family
2 review
Posted on Jul 22, 2024
Room cleanliness was fine. Air conditioning was broken. Window doesn't open. A fan was provided but speed was relatively low. Was difficult to sleep due to heat.
Response from Property: Dear Guest, thank you for taking the time to write a review, we appreciate it. I am sorry that you stayed with us during our air-conditioning refurbishment, we had a new system placed and this unfortunately caused us some issues, we have now had this completed and are back up and running. We hope we get the chance to welcome you back to improve your impressions upon us. Kind Regards, Sophie
Guest User
King Room
Stayed in Jun 2024
Couples
1 review
Very Good
Posted on Jul 15, 2024
got a king sized room and a great price.
fabulous location.
air conditioning wasn’t working but staff ensured we had 2 working standing fans.
Response from Property: Dear Guest, thank you for your kind review! I am pleased to see you like our spacious rooms and our central location. We now have a brand new air conditioning system and we hope you will be coming to stay with us again so we can improve your scoring of us! Kind Regards, Sophie
Allan
King Room
Stayed in May 2024
Couples
1 review
Outstanding
Posted on Jul 1, 2024
We have stayed at this hotel a few times over the past few years always clean and tidy. Lovely big room beds are always comfy and clean with everything thing you need for a few nights stay. Albert Dock is just over the road or town a few minutes walk couldn't ask for more 👍
Response from Property: Dear Allan, thank you for using us regularly. We are delighted you find us clean, comfortable and we are in a great central location I agree! We hope to see you again very soon. Kind Regards, Sophie
Guest User
King Room
Stayed in May 2024
Couples
1 review
Outstanding
Posted on Jun 30, 2024
Good hotel
Lovely accommodating staff
Perfect location for us
Just a shame about air conditioning not working,But we’re happy with fan provided and water offered too
Response from Property: Dear Guest, we are glad you left us a review! I am happy that you loved our location, and thank you for your kind comments about our staff, unfortunately we did have an aircon refurbishment, it is now back in full working order with the new system. We hope you will visit us again to improve your impressions upon our hotel,. Kind Regards, Sophie
Guest User
King Room
Stayed in Apr 2024
Couples
1 review
Very Good
Posted on Jun 2, 2024
Stayed for 2 nights and the location is great as everything in easy walking distance. No aircon in rooms and was very stuffy (we were on 5th floor). No windows that would open either. Beds we’re comfortable but the heat made sleeping difficult.We were told the air con was broke but it seems to have been like this for some time if you read the reviews going back to August 2023. Also no help with parking as states on some websites,although parking is near it’s £25 for 24hrs so factor this into your budget.
Response from Property: Dear Guest, thank you for taking the time to write a review for us, I am glad you liked our location. Unfortunately you stayed during our air-conditioning refurbishment, we had our system replaced to a brand new one. This did come with some problems for us and I can only apologise that you were with us during this time. I hope you will come stay with us again to give us a chance to improve your impressions upon us. Kind Regards, Sophie
Guest User
King Room
Stayed in Apr 2024
Couples
2 review
Great
Posted on May 21, 2024
Our 5th floor room was clean but terribly warm & stuffy. We had not been informed that the hotel air conditioning was being replaced! There was no alternative ventilation as the windows are non opening. Disappointing stay in ideal position
Response from Property: Dear Guest, thank you for your review, unfortunately you stayed during our air-conditioning refurbishment, we had our system replaced to a brand new one. This did come with some problems for us and I can only apologise that you were with us during this time. I hope that you will visit us again and stay with us to give us a chance to improve your impressions upon our hotel. Kind Regards, Sophie
Patipan Prasongsup
King Room
Stayed in Jul 2024
Business travelers
17 review
Outstanding
Posted on Aug 14, 2024
This hotel makes me happy every time I have to come to Liverpool.
Response from Property: Hi Patipan, I'm glad you had another great stay! See you again soon. Regards, Sophie