The flat itself was nice and centrally-located, but the parking was a disaster. We followed instructions to park in the Q Park parking structure, which we were told would cost £9 for each 24-hour period. The discount coupon left by Castle Collection did not work, so we when went to collect our car on the 3rd day (to go out on a day trip), we were charged £38.50 for less than 48-hours of parking.
I contacted Castle Collection, but heard nothing back. I had already asked to be supplied more than one parking coupon, as we were had a day trip planned, but they never responded to that message either. When we left to go home another 2 days later, we were charged an additional £37.50 for parking.
Both my father and I contacted Castle Collection again after the trip ended, but got no response. I also contacted *******, but with no result.
The flat is large, clean and very comfortable, but it also lacked basic essentials, including hand soap in the bathroom, Kitchen roll and oven mitts - I nearly burned my hands taking food out of the oven!
The washing machine is incredibly noisy and does not dry well, and the shower is very slippery; my 70-year-old father nearly fell several times.
They also double-charged me, and I had to wait for the second charge to be taken off my card.
Could have been a perfect stay if a few small details were seen to, or even if communication had been better!