The Castle Collection - 25 Castle Street

This is hands down the worst place I’ve ever had a night away. I was so disappointed because the idea of the place is gorgeous and surface level it looks great however when we come to get in bed that night we were greeted with blood, tanning stains and CHEWING GUM! Chewing gum that has the sheet stuck to the pillow and had hairs in! It’s absolutely vile ! We had to ***** the bed to be able to sleep late at night. I was also sent a confirmation email advising me to park in the Q-park as they provide a discount ticket which thirds your price which was the main reason we chose the room. When I come to check out there was no ticket, I called to be advised it is old and they don’t offer this anymore. When I asked why it was sent on their confirmation email they said it wasn’t their fault. The general customer service is dreadful. I put a complaint through advising of the vile bed sheets and issues over parking with pictures. I’ve chased that complaint up for over a month with no reply to anything, and the manager always being “out” or “in a meeting” when I called. I rang today to be told twice to call back in an hour or so. When I rang for the third time I was put through to Gemma who began the conversation saying “ why didn’t you call when you checked in?” I explained we hadn’t quality checked the room as we wouldn’t expect to have to do this, and didn’t go to get into bed till the early hours. Gemma then proceeded to tell me she doesn’t believe it was there and there’s nothing she can do. I asked if she was accusing me of leaving of lying or putting the chewing gum there and she advised “well it wasn’t there as the sheets were clean”. I’m so shocked that I have been accused of planting chewing gum and leaving blood on the bed sheets of a hotel room. What kind of customer services just tells you it’s your own fault. She then proceeded to hang up the phone on me. The customer service is horrendous. Their standards are obviously below poor. Vile.

Very noisy, hard to sleep. Questionable neighborhood. Like living in a bar. Constant disturbance. Others complained of access problems.

Our apartment was in breach of health and safety regulations. Twin room was a small attic room on top of industrial staircase. You wouldn’t be able to walk barefoot there because they were pavement slabs at the bottom of the staircase and hardly any lighting. Make sure you don’t stay there with kids but even for us adults this set up was challenging especially trying to get to the bathroom at night. Cleanliness was leaving a lot to be desired for too. In short… look elsewhere.

We stayed at 3 Union Court. Brilliant value accommodation in the heart of the Georgian Quarter of Liverpool. A great base to explore Liverpool. Apartment is very spacious, bed comfortable and rooms are quiet considering its location. Spiral stairs to the apartment are a nice historic touch. Plenty of choices of places to eat and drink in a very short distance.

Absolutely fab, warm, clean and comfortable. High standard of quality, starting at the front door! Could not have wished for better,five stars! Close to everything, waterfront and shops,also convenience store opposite.

I got moved at short notice from 14 Cook Street (no issues with this) but I booked Cook Street based on a previous stay, I thought Castle Street was dated, could do with a good clean, wouldn’t define as luxury, windows are grubby, wouldn’t book this property again - took my deposit two days before my stay of £150, 5 days after checking out the deposit is still pending with no correspondence from them, quick enough to take it but not to return it.

Lovely apartment very clean, and lots of space perfect location close to everything

PROs The facilities in the apartment are good. They provided washing up liquid, toilet paper, mini toiletries and clean towels. The apartment itself is very spacious and the beds are comfy. The location is great if you’re coming for a social visit. However if you are coming for business or with family it may not be suitable due to the music from the bar downstairs until 2am. CONs The upstairs bedroom and bathroom don’t have windows that open therefore it gets very hot. Also the carpet and sofa had obvious stains on them so I don’t think the apartment was cleaned to a suitable standard prior to our arrival. The shower pressure is good although the temperature is inconsistent and the shower was leaking in the corner on the outside. It’s clear from the pictures that the stairs to the upstairs bedroom are some kind of metal however it wasn’t clear that the actual steps had grooves in them and therefore not flat. This made it very painful going up and down and I would recommend bring hard soled slippers with you. Also, the windows that do open in the lower bedroom and living room kept sliding and don’t stay open and need a good clean. I’m also disappointed that even though we told the apartment company about a bereavement in the family, they weren’t willing to postpone the date of our stay even though I was even willing to pay extra.