Crowne Plaza Hotels & Resorts Hotels in Liverpool

My husband and I visited this weekend for our anniversary. We booked this hotel through secret escapes as it was central, had a 4 star rating and having not been to Liverpool before, we thought it the best location to properly explore the city centre. As soon as we started to walk down Seel street, I knew we'd made a mistake. At around 2pm it was already full of drunk students and we could hear music pounding. Unfortunately it did not get any better when approaching the hotel. When we walked into reception to check in, the music was so loud I could not hear what the receptionist was saying. I made a comment about the music being loud but the receptionist just laughed it off - i assume this is something they hear daily. We went to our room which was actually really nice, a bit basic, but more than ok for one night. Unfortunately the hotel was having problems with the room keycards so we could not get into the room ourselves, but there was always someone on reception to take us up to our room and let us in. After exploring the city centre and having a fab meal at Bem Brasil, we came back to our room around 10pm. If we thought the music was loud before, it was nothing compared to the volume now all the other bars and nightclubs opposite the hotel were open, as well as the bar below the rooms. Don't get me wrong, I like a good night out as well as the next person, i'm not boring by any means, however it felt like we were staying in a nightclub and when you're on a romantic weekend away this is not what you want. Despite the windows being closed (in the hottest room I've ever experienced!) and my husband and I both wearing earplugs, we could not sleep due to the music, which did not stop until 5am! And just when I thought I could get a few hours in before checking out, the bin lorries arrived so for the next couple of hours all we heard was glass bottles being transferred to the bin lorries. In the end we decided to just get up and head for breakfast. Breakfast was lovely, with plenty of choice (cooked full English and continental) however for some reason the hotel thought it appropriate to have dance music playing, albeit quieter than the night before but still, at breakfast?? In the end we checked out around 9am instead of 12 noon - now I know why there is such a late checkout time! When asked about our stay I told them it was the loudest hotel I had ever stayed in and the receptionist just shrugged her shoulders and said 'its a city centre'. Erm no, city centre or not, the volume was completely out of control. I've stayed in plenty of city centre hotels and never experienced this kind of noise level. Don't get me wrong, this hotel is perfect for stag and hen parties who stroll in when the nightclubs and bars close, but for a couple celebrating their wedding anniversary (at a hotel booked on secret escapes of all places!) this is not the place. The hotel really do need to make guests aware of the level of noise, it isn't just mildly irritant, it is

Obviously we read the good & bad reviews. In my opinion this is a modern hotel with good sized rooms, friendly helpful staff and a nice (small) pool with a sauna & gym. 30% discount on the secure parking at the Q parking opposite was good too. Location in the city centre just on the edge of the L1 shopping eating and drinking area is good too. We were on the 6th floor which was lovely and quiet. There are a few oddities like the separate loo & shower/wash hand basin room facility (didn’t bother us), slightly disobedient lifts and a few minor broken items/scratches etc. Nothing worth moaning about for us. We caught a lucky deal at £65 for the night so value was really good.

Booked this for a girls weekend. 6 of us in total. Staff were lovely & friendly. Room was clean. Location was amazing 4minute walk to Matthew street. Would definitely recommend & book again.

We had 2/2 sleeplessnights, the bed had springs stuck in our backs in the first room, we then asked to change rooms, we were given a different room which the bed was slightly better. The second night we realised we had left something in the first room, it was an important part of my husbands cpap machine as he has sleep apnea. I went to ask at reception and they told me that housekeeping would of put it in lost property, I asked if I could look in lost property but the answer was “no” you will have to come back at 9 am the next morning. I tried to explain the importance as my husband can’t sleep without it as he stops breathing… the answer was still “no” so we had another sleepless night. I understand it was our fault for leaving this part in the first room but surely this wasn’t the first time this kind of thing had happened??? I felt it was a very unreasonable situation…. Surely someone other than the housekeeping staff would have had a key to lost property. We will not be staying at The Adelphi Hotel again. Regards Gill Sellars 1st room 676 2nd room 370

If you want to conquer Downtown Liverpool by foot this Hotel is your perfect base camp. Located on Mount Pleasant the is a sight to reach whithin walking distance in all directions. The rooms are kept simple, but have everything you need. The staff is friendly and helpful, and although most of the guests are young travellers it is a quiet place, so you can have a good nights rest after your days on the streets of Liverpool. You should definitely start your day with a breakfast in the very uniquely furnished Restaurant/Bar. You'll be greeted by the most lovely Denise, who will fulfill your every wish. And while enjoying your coffee and planning your day you should ask her about the poins of interest wihtin the city. She may also provide some interesting facts about the histoy of the building you are staying at... you'll be surprised.

Value for money ! Location is good as it is near to Albert Dock and all restaurants, and also near to Beatles Story and pick up point (Hop on Hop off tour bus) Room size is good with a wide window that you could see the dock.

On arrival, the place is clean, well-staffed and welcoming. The standard of cleanliness in the rooms and hotel in general is very good. Rooms are large, comfortable and it's well-positioned in the centre of Liverpool so all is good....until.... Did I mention it's well-positioned in the centre of Liverpool? Well you're not the only one who knows that so it's a magnet for stag-parties, hen-dos and general rowdy people. The corridors are alive ALL through the night with boisterous young people determined to keep their parties going no matter the time or location. That's not just other rooms on your floor by the way. You'll get this from rooms above and below you as well. I went out on the corridor to ask politely if the noise could be lowered only to find the rooms on either side and across the hall were all closed and silent and there was no-one to be seen meaning the racket(s) going on - several simultaneously - were from further afield it was that loud. About 4-30 am, the noise went down significantly only to crank to crank up again at 6.30 by two girls yelling so they could be heard from all that distance away whether the people they were addressing their question to were going out or coming home. Two lads boasted VERY LOUDLY that this was in fact, the end of their night. Complaints to the staff about this had them apologising and assuring us that they'd sent up security several times to quiten the noise but it was coming from so many places and always moving from one room to another with slamming doors and banging feet up and down corridors while screaming loudly as they went. This meant there wasn't one single outbreak of boisterousness to be able to deal with. We were also assured we'd receive a discount to somehow compensate us for our discomfort but - of course- no discount was ever sent!

Checked out this morning as I had an appointment at Liverpool Hospital, beds were very comfy and the Hotel was very welcoming, lovely fish aquarium in the lobby which was very fitting with the theme. Breakfast was great with very lovely food and lovely wait staff, in particular a lovely tall brown haired girl, I forgot to ask her name, stood and had a conversation with me then gave me directions to the hotel and offered to call my taxi for me. Would recommend to any weary travellers looking for a good nights sleep and a lovely cooked breakfast.